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About the Role
This role involves acting as a team lead to reconcile membership pension data and reporting key measures to stakeholders. You will also support the transactions and payroll team and interact with the Client Experience team as a subject matter expert, contributing to a digitally enabled service experience for members.
Responsibilities
- Deliver best-in-class service to members, participating employers, and universities.
- Provide accurate and timely reporting to stakeholders regarding benefit and pension plans.
- Act as a primary contact for queries regarding member data and contribution data captures.
- Recommend improvements to increase data accuracy.
- Guide and mentor junior team members on initiatives and projects.
- Monitor employer transactions, including the collection, recording, and reconciliation of contributions and data.
- Prepare and/or coordinate statutory reporting requirements.
- Participate in data projects related to pension administration valuations and membership reconciliations.
- Develop data quality control measures and indexes.
- Devise methods to monitor data for discrepancies and inaccuracies.
- Create visualizations, dashboards, and reports.
- Analyze large datasets to identify trends, patterns, and actionable insights.
- Remain current on pension benefit trends, practices, and procedures, and evaluate and recommend adjustments.
- Support the pension data governance framework by helping document and maintain data standards, business rules, data lineage, ownership, control points, and evidence.
- Lead or support root-cause analysis for recurring pension data quality issues.
- Coordinate remediation plans with internal teams and participating employers.
- Track issues, decisions, risks, and outcomes through to closure.
- Develop and monitor operational data quality indicators, dashboards, thresholds, and exception reporting.
- Partner with various teams to ensure pension data practices support plan administration requirements, regulatory obligations, privacy expectations, and a strong member and employer experience.
- Complete other projects and activities as assigned.
Requirements
- Completed college diploma or university degree with 5+ years of strong data analytics experience.
- 5+ years of experience in pension plan administration.
- Strong ability to self-diagnose member data issues correctly.
- Experience reading and interpreting pension plan texts and translating provisions would be an asset.
- Experience working with pension data governance practices.
- Strong understanding of how pension data supports member calculations, employer reporting, actuarial valuation inputs, statutory reporting, risk monitoring, and operational service outcomes.
- Ability to translate complex data issues into clear business impacts, recommended actions, and escalation points.
- CEBS or PPAC would be an asset.
- Strong oral and written communication skills.
- Ability to communicate complex information clearly and at an appropriate level.
- Professional, client-focused approach to colleagues and assignments.
- Seeks out experiences that may change perspective or provide an opportunity to learn new things.
- Ability to organize, set priorities, and work independently.
Skills
- Data analytics
- Pension plan administration
- Data governance
- Data quality controls
- Issue management
- Reconciliation
- Process documentation
- Record keeping
- Data visualization
- Dashboard creation
- Reporting
- Data analysis
- Trend identification
- Pattern recognition
- Actionable insights
- Communication skills
- Negotiation skills
- Knowledge sharing
Location
- Downtown Toronto
- Remote
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years of strong data analytics experience
- 5+ years of experience in pension plan administration
Education Level
- College diploma
- University degree
Salary/Compensations
- $70,800 to $95,800
Benefits
- Defined benefit pension plan
- Flexible hybrid work model
- Paid time off – vacations, personal days and wellness days
- Work remotely up to eight weeks/year
- Comprehensive group benefits including medical, dental, vision, etc.
- Extended paramedical and mental health service coverage
- Health care and lifestyle spending accounts
- Fertility treatments, paid parental leave, and gender affirmation coverage
- Education Assistance program
About the Company
- UPP is the first pension plan of its kind in Ontario’s university sector, serving over 46,000 members across six universities and nineteen sector organizations.
- UPP's purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.
- UPP is a sector-wide plan designed for growth, open to all Ontario universities.
- UPP fosters a culture of progressive thinkers and agile doers, operating with collaboration and respect.
- UPP believes in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.
- UPP has built and nurtured a culture that is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R).
- UPP believes diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.
- UPP was recognized as a 2026 Greater Toronto’s Top 100 Employers and received a 2026 Canadian HR Award for Excellence in Diversity, Equity, Inclusion & Belonging.
- UPP is duty-bound to serve members' interests and has ingrained sustainability in its work.
- UPP emphasizes collaboration and shared wins.
- UPP offers opportunities to work on unique projects that maximize skill sets and teach new ones.
- UPP prioritizes employee wellness through an inclusive employee-focused benefits program.
Equal Opportunity
- UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.
- Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.