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About the Role
Fastly is seeking an AV (Audio-Visual) Events and Production Engineer to enhance company event experiences. This role involves maintaining daily AV reliability and developing a global AV program to support company scaling.
Responsibilities
- Provide on-site AV support and live streaming for company events
- Design, install, and configure AV systems across global offices, partnering with Workplace on new builds, upgrades, and decommissions
- Collaborate with external AV vendors for customer-facing events and support the Communications and Events team
- Develop and maintain AV standards, documentation, and training for the broader support team
- Maintain conference room AV systems and global equipment inventory through regular upkeep
- Conduct research and evaluate new AV products via pilots to recommend future enhancements
- Participate in general service desk triage, including monitoring the support queue, assessing requests, categorizing and prioritizing them, resolving issues, and routing or escalating as needed
Requirements
- 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices
- Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs
- A track record of building trust with both internal stakeholders and external vendors
- Experience scoping large efforts, prioritizing competing demands, and negotiating timelines
- Excellent written and verbal communication skills
- Ability to work independently across multiple priorities
- Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)
Skills
- AV support
- Live streaming
- AV system design
- AV system installation
- AV system configuration
- AV standards development
- Documentation maintenance
- Equipment inventory management
- AV product evaluation
- Service desk triage
- Ticketing systems
- VC platforms
Location
- San Francisco, CA
- Denver, CO
Work Type
- Hybrid
Experience Level
- 5+ years of experience in the AV space
Education Level
- Certification in A/V technology (preferred)
Salary/Compensations
- $111,000 to $147,996
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Family planning support
- Mental health support
- Employee Assistance Program
- Life insurance
- Disability insurance
- Accident insurance
- Flexible Vacation policy
- 18 days of accrued paid sick leave
- 401(k) with company match
- Employee Stock Purchase Program
- 12 paid local holidays (for 2026)
- 12 paid company wellness days (for 2026)
About the Company
- Fastly helps people stay better connected with the things they love.
- Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
- The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.
- Fastly's customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
- We're building a more trustworthy Internet.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
- Our employment decisions are based on business needs, job requirements and individual qualifications.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
- Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.
- If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.