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About the Role
We are hiring a Retail Operations Manager to own the operational execution for our retail business, ensuring that what we promise to buyers is precisely what we ship. This role acts as a crucial link between our Retail and Operations teams, providing essential visibility and proactivity as we scale.
Responsibilities
- Own the retail PO process from intake through EDI, 3PL release, ASN, and delivery.
- Track open and in-transit POs, confirming retailer OTIF and fill-rate targets.
- Identify at-risk orders early and drive root-cause fixes for missed targets.
- Manage the onboarding checklist for new retailers, including EDI, routing guides, labeling, and vendor portals.
- Ensure Create remains compliant with retailer setup and evolving requirements.
- Align SKU assortment and door counts by retailer with the Retail team.
- Ensure item data consistency across retailer portals, ERP, and 3PLs.
- Oversee retail shipments with the Distribution & Logistics lead.
- Confirm inventory readiness before pickup and 3PL performance to SLAs.
- Track freight costs before product shipment.
- Partner with Finance on chargeback and deduction nuances.
- Identify root causes, lead disputes within retailer windows, and track recovery.
- Monitor supply status, including weeks of supply, inbound shipments, lead times, and testing holds.
- Collaborate with Retail to adjust plans proactively to mitigate potential issues.
- Facilitate retailer × SKU forecasts, translating sales inputs for inventory planning.
- Serve as the Sales team's point of contact for forecast inputs and hand off clean forecasts to Supply Planning.
Requirements
- Deep experience running retail operations for a CPG brand across national retailers.
- Fluency in the retail order-to-cash flow, including EDI, ASNs, routing guides, OTIF, and compliance.
- Ability to identify and resolve issues in POs, inventory, or freight before they impact buyers.
- Comfort translating sales plans into actionable forecasts for inventory planners.
- Skill in managing chargebacks and deductions and pursuing recovery.
- Clear, proactive communication with Sales, Operations, Finance, and 3PL partners.
- Proven track record of thriving in a fast-paced, process-building environment.
- 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand.
- Hands-on experience with national retailers (e.g., Target, Walmart, Kroger, Costco, GNC, Vitamin Shoppe, Sprouts), including their vendor portals and compliance programs.
- Strong working knowledge of EDI (850, 855, 856, 810), ASNs, routing guides, and retailer labeling requirements.
- Experience managing 3PL partners and holding them to SLAs.
- Track record of improving OTIF and fill rate and recovering chargebacks and deductions.
- Advanced Excel or Google Sheets skills.
- ERP experience (NetSuite, Fulfil, or similar).
- Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus.
- Genuine passion for health, wellness, and performance categories is a plus.
Skills
- EDI
- ASNs
- Routing guides
- OTIF
- Compliance
- Chargebacks
- Deductions
- Forecasting
- Inventory planning
- Excel
- Google Sheets
- ERP systems
- 3PL management
Location
- NYC
Work Type
- Full-time
Experience Level
- 5-8 years
Salary/Compensations
- Competitive compensation including salary, bonus, and equity
Benefits
- Health, Dental and Vision benefits fully covered by the company
- 401k Participation
About the Company
- Create makes the best creatine on earth, focusing on quality, taste, format, and customer experience.
- Founded three years ago, the company has grown from two founders to a team focused on making creatine an everyday staple for a healthier life.
- The company is growing rapidly across digital and retail channels.