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About the Role

The Regional Vice President (RVP) is responsible for developing and overseeing branches to ensure high-quality member service, compliance with laws and regulations, and alignment with the Credit Union's strategic plan. The RVP will motivate, coach, and grow branch leadership through productivity initiatives, manage project collaboration, and analyze data to recommend training and procedural changes. Travel to various RBFCU sites is required.

Responsibilities

• Ensure enforcement of state and federal laws/regulations and RBFCU policies/procedures, monitoring productivity and quality.
• Manage CFPB complaint resolution process, including investigation and coaching/training.
• Resolve escalated member concerns/incidents to identify patterns and improve member service while ensuring compliance.
• Review, evaluate, and implement policy and procedure changes to meet compliance standards.
• Collaborate with branch managers to develop, review, and refine the regional strategic plan, setting goals aligned with corporate objectives.
• Develop and mentor branch management through training, coaching, and accountability.
• Stay informed on regional economic development and encourage collaboration with Business Development for new membership opportunities.
• Enrich professional relationships between branches and other departments to enhance member experience.
• Generate ideas to improve processes and eliminate inefficiencies or risk, leading and participating in pilot projects.
• Provide input on best practices for new systems, programs, products, or services, ensuring smooth integration.
• Assess branch performance by analyzing data, coaching branch managers, and fostering a culture of growth.
• Review and revise scorecards and develop in-branch training content.
• Conduct regular on-site visits with management to discuss performance.
• Visit branch staff in person to establish relationships, foster open communication, and address challenges.
• Participate in Leadership and Management Development programs by developing curriculum and leading classes.
• Plan, coordinate, and host department-wide manager meetings.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of eight (8) years of progressive retail credit union or banking leadership & management experience.
• Demonstrated responsibility in leadership development, developing branch sales and member (customer) experience metrics, mentoring, and conflict resolution.
• Good organizational, communication, and interpersonal skills.
• Ability to multitask and manage time effectively with close attention to detail.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong interpersonal, organizational, communication, and time management skills.
• Good attendance and promptness.
• Planning and analysis skills and ability to structure and implement a Strategic Plan.
• Teamwork and dedication to build strong relationships.
• Motivation to meet and exceed regional goals.
• Territorial management and presentation skills.
• Ability to emphasize excellence, be results-driven, and make objective decisions.
• Valid driver's license and reliable transportation for visiting branches or attending meetings.

Skills

• Leadership development
• Branch sales development
• Member experience metrics
• Mentoring
• Conflict resolution
• Organizational skills
• Communication skills
• Interpersonal skills
• Multitasking
• Time management
• Attention to detail
• Common sense understanding
• Problem-solving
• Planning skills
• Analysis skills
• Strategic planning implementation
• Teamwork
• Relationship building
• Territorial management
• Presentation skills
• Results-driven
• Objective evaluation
• Decision making

Location

• RBFCU sites

Work Type

• Full-time

Experience Level

• Minimum of eight (8) years of progressive retail credit union or banking leadership & management experience
• Experience leading multiple branch locations simultaneously preferred

Education Level

• High School Diploma or GED
• College degree preferred

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.