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About the Role
The Claims Service Representative will become part of a dedicated team focused on providing outstanding customer service to our agents, insureds, claimants and other external customers.
Responsibilities
- Provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of policyholders’ comprehensive claims.
- Answers incoming calls and sets up reported claims timely and accurately in our claim system.
- Completes timely coverage verification and thorough investigation necessary to ensure an equitable disposition of claims.
- Performs claim activities and other administrative tasks, such as requesting appraisals, requesting police reports, preparing and mailing payment documents, and issuing payments.
Requirements
- Associates degree or equivalent work experience.
- Prior customer service experience required.
- Insurance background is a plus.
- Excellent communication skills.
- Computer experience including Microsoft Word experience.
- ImageRight knowledge is a plus.
Skills
- Customer service
- Communication
- Microsoft Word
- ImageRight
Location
- Buffalo, NY
Work Type
- Hybrid
Education Level
- Associates degree or equivalent work experience
Salary/Compensations
- $21.00 – $27.00 hourly
Benefits
- Welcoming and positive work environment.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule.
- Colleague Appreciation Events.
- Competitive pay scale.
- Generous paid time off package.
- Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Outstanding company bonus program.
- Tuition Reimbursement.
About the Company
- Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast.
- Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization.
- Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
- Fast Track Company (2019–2025) and Top Private Company (2019–2025)
- Ward’s 50® top-performing property-casualty insurer (2021–2024)
- Ivans Spark Award for Innovation (2024–2025)
- Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
- Merchants Insurance Group supports a safe workplace through pre-employment background screenings.