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About the Role

The Residential Program Director provides leadership, oversight, and operational management for a residential treatment program serving youth & teens. This position is responsible for ensuring a safe, therapeutic, and trauma-informed environment while maintaining compliance with licensing, regulatory, and organizational standards. They oversee daily program operations, staff development, risk management, quality improvement initiatives, and program effectiveness to support positive outcomes for our clients. Working collaboratively with clinical, operational, and support teams, the Residential Program Director drives continuous improvement and ensures the delivery of high-quality service.

Responsibilities

Lead day-to-day residential program operations.
Enhance programming to improve safety, quality, and treatment outcomes.
Support policy development, program planning, and continuous improvement efforts.
Identify program risks and implement corrective action plans.
Partner with leadership on quality assurance and strategic initiatives.
Provide leadership and support to Program Supervisors and direct care staff.
Hire, supervise, and develop Program Supervisors, Overnight Supervisors, and Youth Care Professionals.
Provide coaching, mentoring, and performance feedback.
Ensure completion of required training and professional development.
Address performance concerns and promote accountability.
Foster a positive, therapeutic, and team-oriented culture.
Oversee daily residential programming and client activities.
Review and approve client schedules and program modifications.
Ensure programming supports treatment goals and positive youth outcomes.
Monitor implementation of trauma-informed interventions and behavior plans.
Support crisis intervention and incident response when needed.
Ensure adherence to safety, guidance, and behavior management plans.
Ensure compliance with licensing, regulatory, and organizational requirements.
Monitor staffing ratios and program safety practices.
Oversee incident reporting, audits, and corrective actions.
Implement risk reduction and quality improvement strategies.
Maintain a safe, therapeutic residential environment.
Review and approve program documentation.
Ensure records are accurate, complete, and submitted on time.
Monitor adherence to program and organizational standards.
Support administrative processes and operational efficiency.
Partner with maintenance and housekeeping to maintain the facility.
Ensure equipment, supplies, and therapeutic resources are available and functional.
Support a safe, welcoming, and therapeutic environment.
Participate in youth admission assessments and evaluations.
Support the delivery of effective therapeutic programming.
Ensure services and interventions align with treatment goals.
Collaborate with clinical and program teams to support positive outcomes.

Requirements

Bachelor's degree in related field, OR High school diploma or GED and a minimum of 5 years related experience
Minimum of 5 years of related experience in a youth/teen residential program or similar
Minimum of 2 years of supervisory experience
Must be 21 years of age or above
Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements
Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
Successfully participate and complete Handle with Care training
Must successfully pass a DHS criminal background check
Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Skills

Leadership
Oversight
Operational Management
Risk Management
Quality Improvement
Staff Development
Crisis Intervention
Incident Response
Documentation
Administrative Oversight
Facility Management
Resource Management
Admissions Assessment
Treatment Support
Collaboration

Location

Austin, MN

Work Type

Full-time
Evenings and weekends as needed

Experience Level

5 years of related experience
2 years of supervisory experience

Education Level

Bachelor's degree in related field
High school diploma or GED

Salary/Compensations

$90,000 - $100,000 annually

Benefits

Five weeks paid time off (PTO) in the first year of employment
Additional 8 Paid Holidays
Competitive Annual Base Salary Offered
Multiple options for health insurance coverage
Vision & Dental
No-cost life insurance, short/long-term disability insurance
401k match
Talkspace Therapy Benefit for the whole family
Hinge Health Benefit for the whole family
Carrot Fertility Benefit
Tuition assistance and training opportunities
Advancement pathways and internal promotion

About the Company

Nexus Family Healing is a national nonprofit network of mental health agencies with over 50 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.
At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion.
As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.
Our ICARE Values: Innovation, Compassion, Agility, Responsiveness, Excellence.

Equal Opportunity

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.