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Don't guess if your resume is good enough.
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About the Role
Join our dynamic team at Allstate Insurance, as a Part Time Customer Service representative! This exciting role offers you the opportunity to assist clients in Rochester NY, while providing exceptional service in a supportive environment.
Responsibilities
- Assist customers with inquiries about insurance products and services.
- Provide accurate information and support to clients via phone and email.
- Process policy changes, claims, and payments efficiently.
- Maintain customer records and ensure accurate data entry.
- Collaborate with team members to enhance customer satisfaction.
- Stay updated on industry trends and product knowledge.
- Resolve customer issues with empathy and professionalism.
- Promote additional services to meet customer needs.
Requirements
- Previous customer service experience, preferably in insurance.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Detail-oriented with a focus on accuracy.
- Proficient in using computer systems and software.
- Positive attitude and a passion for helping others.
- Property & Casualty insurance license is required in order to start - paid training for the class is offered
- Strong work ethic and leadership skills.
- Be capable of handling customer rejection.
- Must be able to pass the required NYS background check including financial services background check.
Location
- Rochester NY
Work Type
- Part Time
Benefits
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
About the Company
- Allstate Insurance has been serving the Rochester community for over a decade, providing reliable insurance solutions tailored to our clients' needs. Our customers love our commitment to personalized service, and our employees appreciate the friendly work culture and opportunities for growth.