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About the Role
Provide responsive, technically sound, and customer-focused support to internal and external partners across Canada, directly contributing to customer satisfaction, product innovation, and knowledge sharing across the RSEC network.
Responsibilities
- Provide pre-sale technical support and product assistance for Armstrong's HVAC and hydronic systems to internal sales and external customers throughout Canada.
- Take ownership of technical issues, ensuring resolution with a high degree of responsibility and professionalism.
- Collaborate across departments to develop and propose optimal solution offerings for customers.
- Capture solutions and technical decisions in internal systems for traceability and knowledge sharing.
- Participate in or lead technical project teams related to strategic initiatives and product development.
- Assist in developing and maintaining departmental policies, procedures, and support documentation.
- Build strong relationships with sales teams and customers by delivering consistent and responsive technical support.
- Analyze customer feedback and field experience to recommend improvements to Armstrong's product offerings.
- Maintain up-to-date records on customer interactions, competitor insights, and product issues.
- Support company marketing and product initiatives by sharing relevant technical and customer insights.
- Provide occasional internal product training sessions and contribute to the development of technical tools and resources.
- Participate in RSEC team discussions and alignment meetings across the Americas.
- Support special technical projects as assigned by management.
- Maintain a proactive mindset, striving for increased business agility, faster response times, and enhanced service quality.
- Collaborate on the creation and refinement of internal technical materials, FAQs, and best-practice guides.
Requirements
- College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field.
- 2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems.
- Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications.
- Knowledge of building automation systems and communication protocols (e.g., BACnet, Modbus) is considered a strong asset.
- Proficient in Microsoft Office Suite and technical documentation tools.
- Strong troubleshooting and root cause analysis capability.
- Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles.
- Excellent analytical and problem-solving skills with the ability to break down complex technical issues.
- Effective communication and interpersonal skills, with a strong customer service orientation.
- Self-motivated, organized, and capable of managing multiple tasks in a dynamic, collaborative, in-person environment.
Skills
- Technical Support
- HVAC
- Hydronic Systems
- Mechanical Building Systems
- Centrifugal Pumps
- Heat Exchangers
- Building Automation Systems
- BACnet
- Modbus
- Microsoft Office Suite
- Technical Documentation
- Troubleshooting
- Root Cause Analysis
- HVAC Application Engineering
- Analytical Skills
- Problem-Solving
- Communication Skills
- Interpersonal Skills
- Customer Service
- Organization
- Task Management
Location
- Scarborough, ON
Work Type
- In-Person
Experience Level
- 2-3 years
Education Level
- College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field.
About the Company
- Armstrong Fluid Technology is a leader in fluid-flow technology with over 1,400 colleagues globally, eight manufacturing facilities on four continents, and a legacy of excellence.
- The company is a community of creative minds driven by a shared mission to engineer the future and safeguard the planet.
- Armstrong fosters an environment that promotes growth, creativity, and collaboration, encouraging employees to push boundaries and develop cutting-edge solutions for energy efficiency and reduced environmental impact.
- The RSEC Team represents a vital component of Armstrong's global technical and sales support structure.