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About the Role

As a Bookseller at Barnes & Noble, you are an integral member of the bookselling team, responsible for welcoming customers, connecting readers with titles, maintaining store presentation, and ensuring efficient store operations. You will be trained on various operational competencies and expected to master them.

Responsibilities

Welcome customers in a cheerful and helpful way.
Answer customer questions.
Connect readers with the right titles and products.
Maintain the attractive presentation of the store.
Ensure the efficient running of the store.
Unpack and shelve deliveries.
Tidy displays.
Work registers in a quick and friendly manner.
Provide highly professional service to customers.
Maintain reliable and punctual attendance for scheduled shifts.
Fill scheduling gaps when able, being flexible and responsive to store needs.
Perform assigned tasks with purpose and energy.
Be supportive and considerate of colleagues.
Help customers by going out of your way.
Learn new skills and acquire new knowledge in the store.
Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
Develop strong merchandising skills to maintain book presentation and store cleanliness.
Develop effective visual merchandising skills for gifting, toys, and other product categories.
Run a register competently to serve customers quickly and reliably.
Support the receiving and unpacking of deliveries.
Perform efficient and accurate shelving.
Find books and other products with ease and accuracy.
Support the café team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques.
Identify theft, spot and seek support for problematic behavior and issues in the store.
Build book knowledge of subjects and categories stocked across fiction, nonfiction, and children's books.
Use book knowledge to maintain sections and present books attractively.
Make effective book recommendations to customers.
Sell books in a positive way, supporting key sales objectives.
Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
Use product knowledge to maintain all sections and backstock effectively.
Help customers with their shopping.
Support the success of key sales objectives, products, and new releases.
Comply with all company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store.
Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
Be supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
Always be cheerful with customers, consistently going out of your way to help them.
Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
Enjoy being a bookseller.
Master the operational competencies of a Barnes & Noble bookseller.
Work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
May work in other stores if able and needed, collaboratively supporting the wider Cluster.

Skills

Customer service
Merchandising
Visual merchandising
Register operation
Inventory management
Loss prevention
De-escalation techniques
Book knowledge
Sales techniques
Communication

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Entry Level
Depending on experience, seniority, geographic locations, and other factors permitted by law

Salary/Compensations

Starting at $17.00 per hour

Benefits

Employee Discount
EAP
Sick Pay
Paid Time Off
Paid Maternity and Parental Leave
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

A Barnes & Noble bookstore is a gathering place for readers and the community.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
Providing equal employment opportunity for all.
All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Contact (800) 799-5335.