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About the Role
This position is responsible for assisting customers, donors, and volunteers at the AHFH ReStore.
Responsibilities
- Assure ReStore achieves monthly/annual financial budget.
- Deliver exceptional customer/donor service and satisfaction.
- Take action and solve problems professionally.
- Multi-task and manage time effectively.
- Ensure all donations are wrapped and protected for delivery.
- Handle donations professionally to avoid damaging donor property.
- Review pick-up schedule daily and familiarize with the delivery area map.
- Follow all safety rules when loading AHFH vehicles.
- Inspect the truck (inside and out) and fuel level before leaving the property.
- Call all scheduled pickups to confirm time and materials.
- Efficiently pick up donations at the assigned time.
- Notify the Director of any problems encountered during the day.
- Screen donations and communicate with donors positively and professionally.
- Ensure donors receive a donation slip upon completion of pickup.
- Be a team player and assist the ReStore receiving team with moving donations inside the store.
- Refuel the truck before returning to the store, ensuring it has at least ½ tank of fuel.
- Follow all laws and rules while driving, limiting cell phone use and prohibiting texting.
- Follow all AHFH policies and procedures.
- Unload the truck after the route is completed.
- Oversee volunteers, maintain productivity, and provide training.
- Maintain cleanliness and organization of the assigned area (truck/dock).
- Develop relationships with customers, vendors, builders, and the community to increase donations.
- Participate in monthly safety meetings.
- Walk the store and receiving area daily to ensure customer, employee, and volunteer safety.
- Ensure ReStore policies and procedures are followed by all associates and volunteers.
- Perform other duties as assigned.
Requirements
- Must possess strong problem-solving skills.
- Ability to work in a fast-paced team environment.
- Ability to multi-task.
- Must be detail-oriented.
- Able to work independently.
- Must be able to deal with all kinds of individuals and maintain a professional demeanor.
- Must be able to work a flexible schedule around store needs.
- Must have a clean driving record.
- Must have a valid driver's license.
- Required to lift up to 50 pounds on a regular basis.
- Will experience frequent bending, squatting, lifting, and repetitive motion.
- Position will most likely be exposed to extremes in weather (e.g., heat, cold, wind, rain, etc.).
Skills
- Problem-solving
- Teamwork
- Multi-tasking
- Time management
- Customer service
- Donor relations
- Driving
- Forklift operation
Location
- ReStore Warehouse - Austin, TX
Work Type
- Full Time
Education Level
- High school diploma or equivalent required
- Forks lift certification
Salary/Compensations
- Undisclosed
About the Company
- AHFH Mission Statement: Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities and hope.
- Core Values: Forward Thinking, Collaborative, Service Oriented