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About the Role

The Head of Operator Engagement serves as the liaison between Orchestration Works and Ensemble Operations, responsible for the validation engine that supports Ensemble's 120-day commitment. This role leverages Ensemble's internal testing population of revenue cycle operators and leaders to ensure initiatives are validated by front-line teammates.

Responsibilities

Secure and sustain Operations leader of record commitments for every initiative, including front-line teammates for validation.
Lead the eight Manager-to-AVP revenue cycle domain experts embedded in OW, developing them as the connective tissue between innovation and operations.
Orchestrate real-user validation across shadow mode, parallel mode, and controlled production mode, capturing quantitative and qualitative outcomes.
Ensure every pod includes Operations SMEs and an Operations Data Analyst as full members, coordinating secondments with home organizations.
Coordinate pod members rotating back to their home organizations as Adoption Champions, owning utilization, training, and realized ROI tracking.
Drive continuous feedback between front-line operations and pod teams to refine solutions.
Represent operational readiness and adoption risk in gate reviews across the portfolio.

Requirements

10+ years of experience in healthcare operations or healthcare revenue cycle management, with deep understanding of end-to-end workflows.
Proven experience integrating technology into live healthcare operations, including workflow redesign and change management.
Experience embedding operational SMEs into agile or pod-based delivery models.
Familiarity with AI-driven innovation in healthcare — automation, machine learning, analytics, or decision-support systems.
Strong understanding of healthcare compliance, regulatory considerations, and data governance.
Strong leadership, communication, and stakeholder-influencing skills, including with senior operations executives.
Experience leading or supporting healthcare technology pilots or innovation programs.
Direct exposure to AI-enabled revenue cycle tools or automation platforms.
Experience running adoption, training, or change programs at scale.
MBA, MHA, or advanced degree in healthcare, business, or a related field.
Must currently reside in the Austin area or be willing to relocate.
Must reside and be authorized to work within the United States.

Skills

Healthcare operations
Healthcare revenue cycle management
End-to-end workflows
Technology integration
Workflow redesign
Change management
Agile delivery models
Pod-based delivery models
AI-driven innovation
Automation
Machine learning
Analytics
Decision-support systems
Healthcare compliance
Regulatory considerations
Data governance
Leadership
Communication
Stakeholder influencing
Healthcare technology pilots
Innovation programs
AI-enabled revenue cycle tools
Automation platforms
Adoption programs
Training programs
Change programs

Location

Austin, TX

Work Type

On-site
Full-time

Experience Level

10+ years

Education Level

MBA
MHA
Advanced degree in healthcare, business, or a related field

Benefits

Comprehensive benefits package designed to support physical, emotional, and financial health
Healthcare
Time off
Retirement programs
Well-being programs
Professional development investment
Professional certification relevant to their field
Tuition reimbursement
Quarterly and annual incentive programs
Relocation assistance may be available for eligible candidates

About the Company

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems.
They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions.
Ensemble keeps communities healthy by keeping hospitals healthy.
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024

Equal Opportunity

Ensemble Health Partners is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.
Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.