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About the Role
Revenue Cycle Innovation Operators are the permanent operational voice inside Orchestration Works. Operators serve as subject matter experts in specific revenue cycle domains while understanding the broader end-to-end revenue cycle. They redesign workflows, identify upstream root causes, build knowledge graphs, participate in design sessions, and validate emerging automation and AI-driven models — working shoulder to shoulder with product, engineering, and AI teammates as full members of the team, not advisors. This is a role for operators who want to change how the work is done, not just do it faster. Every initiative starts by challenging why the work is done the way it is; Operators bring the domain judgment that makes that challenge credible and the redesign real.
Responsibilities
- Act as the domain SME while maintaining literacy across the full revenue cycle.
- Identify structural root causes that drive downstream rework, friction, and leakage.
- Design future-state workflows and operating models with measurable impact.
- Build and maintain domain-specific knowledge graphs capturing inputs, rules, actions, and outcomes.
- Participate in design sessions and rapid innovation sprints with product, engineering, and analytics teams.
- Test and validate automation, ML, AI, and agentic models using real operational scenarios.
- Translate SME judgment into rules, decision trees, training data, and guardrails.
- Support pilots and controlled rollouts with clear success criteria and measurement.
- Document operational logic and findings for reuse and scale.
Requirements
- 5+ years of hands-on experience in the revenue cycle, with depth in your domain.
- Strong end-to-end revenue cycle literacy.
- Exceptional process mapping and improvement capability.
- Data-driven problem solving and comfort with variance analysis.
- Ability to operate effectively in ambiguity; self-motivated and proactive.
- Strong communication skills for both technical and non-technical audiences.
- Curiosity and aptitude for automation, ML, AI, and agentic technologies.
- Ability to multi-task and maintain quality under changing priorities.
- Must currently reside in the Austin area or be willing to relocate.
- Must reside and be authorized to work within the United States.
Skills
- Revenue cycle management
- Process mapping
- Process improvement
- Data-driven problem solving
- Variance analysis
- Automation
- Machine Learning (ML)
- Artificial Intelligence (AI)
- Agentic technologies
Location
- Austin
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years
Benefits
- Comprehensive benefits package designed to support physical, emotional, and financial health
- Healthcare
- Time off
- Retirement programs
- Well-being programs
- Professional development investment
- Professional certification relevant to their field
- Tuition reimbursement
- Quarterly and annual incentive programs
- Relocation assistance may be available for eligible candidates
About the Company
- Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
- They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
- Ensemble keeps communities healthy by keeping hospitals healthy.
- Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
- Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
- 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
- Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
- Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
- Energage Top Workplaces USA 2022-2024
- Fortune Media Best Workplaces in Healthcare 2024
- Monster Top Workplace for Remote Work 2024
- Great Place to Work certified 2023-2024
Equal Opportunity
- Ensemble Health Partners is an equal opportunity employer.
- We celebrate diversity and are committed to
- Ensemble is an equal employment opportunity employer.
- It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.
- Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
- Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.