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About the Role
This role serves as the primary graphics contact and consultant for assigned accounts, coordinating job order information through the graphics development process to meet customer expectations. The position requires management support for low to intermediate issues and utilizes technical knowledge, communication, problem-solving, decision-making, and project management skills to ensure an exceptional customer experience.
Responsibilities
- Follow Amcor standard processes and comply with service level agreements.
- Seek learning opportunities to broaden understanding of standard work and best practices.
- Coordinate with customers and communicate achievable schedule milestones based on plant capabilities.
- Participate in continuous improvement projects and initiatives.
- Participate in Problem Solving sessions to identify root cause and corrective actions.
- Ensure system data accuracy, integrity, and completeness within order/item management and internal specification maintenance systems.
- Assist with data governance opportunities and projects.
- Participate in the escalation process for managing customer requirements.
- Build customer loyalty through positive engagement and service excellence.
- Maintain and utilize active customer electronic account profiles and item lists.
- Act as a back-up for designated team members, maintaining the same level of service excellence.
- Facilitate Pre & Post Production meetings for assigned accounts.
- Attend new press approvals with support from Print Services or a Graphics Administrator III.
- Complete quality reviews on products prior to shipment to verify customer expectations.
- Coordinate, document, and communicate brand master information and color intent to internal and external customers.
- Possess a good knowledge of manufacturing, printing, and packaging processes related to the client base.
Requirements
- Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
- Experience in a print manufacturing and/or graphic communication environment preferred.
- Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Skills
- Basic technical knowledge
- Communication skills
- Problem solving
- Decision-making
- Project management skills
- Customer engagement
- Service excellence
- Critical thinking
- Analytical skills
Education Level
- Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program
About the Company
- Amcor is transforming the packaging industry and improving lives around the world.
- We unpack possibility through innovative and responsible packaging solutions.
- More than 10,000 consumers worldwide encounter our products every second.
- We make safety our guiding principle, which is our core value and integral to how we do business.
- Our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future.
- We champion our customers and help them succeed.
- We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.
- We invest in our world-class team, empowering our colleagues to unpack their potential.
Equal Opportunity
- Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- We verify the identity and employment authorization of individuals hired for employment in the United States.