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About the Role
The Operations Analyst will assist with vendor management and customer billing by working closely with internal Project Management teams, Technical Account Management teams, Services Accounting, and SHI’s subcontractor network. They will work to improve processes, ensure process consistency, and ensure service projects are billed accurately and on time. The Analyst will also extract, analyze, and process billing data to generate customer invoices. This position will report to a Manager within the PMO.
Responsibilities
- Manage and process billing and invoicing, ensuring accuracy from subcontractor to customer.
- Coordinate with internal and external teams to resolve billing issues and provide status updates.
- Analyze and audit billing data to generate and process invoices accurately.
- Act as a subject matter expert for billing and invoicing processes.
- Develop and document process improvements to enhance efficiency.
- Create reports and dashboards to monitor business health and future trends.
- Communicate processes and act as a liaison between operations and other teams.
- Define and manage business and technical requirements for projects.
- Coordinate and manage projects from discovery to completion, providing updates to stakeholders.
- Collaborate with stakeholders to implement system changes and improvements.
Requirements
- Completed Bachelor’s Degree in Computer Science or a related field, or relevant work experience required
- 2+ years of professional experience in Managed Services billing or Project Management/Coordination
- 1-3 years of experience in data analysis, IT operations, and/or project management
- 1-3 years of professional experience working with Microsoft Office applications
- Ability to travel 10%
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Agile
- Waterfall
- Scrum
- Jira
- Trello
- MS Project
- DevOps
- Autotask by Datto
- Airtable
- Database Applications
- Billing Software
- Microsoft SharePoint
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 2+ years of professional experience
- 1-3 years of experience
Education Level
- Bachelor’s Degree in Computer Science or related field
- Relevant work experience
Salary/Compensations
- $50,000 - $75,000
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
- The heartbeat of SHI is our employees – all 7,000 of them.
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status