Case Manager ESD - Crisis Services
Family Residences and Essential Enterprises, Inc. · Bethpage, NY, US
18 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Case Manager ESD - Crisis Services role.
Rezi rewrites your resume against Family Residences and Essential Enterprises, Inc.'s job description. Free.
Tailor your resume to this Case Manager ESD - Crisis Services role.
Rezi rewrites your resume against Family Residences and Essential Enterprises, Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Case Manager ESD - Crisis Services posting at Family Residences and Essential Enterprises, Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Case Manager ESD - Crisis Services posting at Family Residences and Essential Enterprises, Inc. — free, in seconds.
About the Role
The Enhanced Step-Down (ESD) Specialty Critical Time Intervention (CTI) Case Manager provides specialized, time-limited case management and transitional support to adults with co-occurring Serious Mental Illness (SMI) and Intellectual and/or Developmental Disabilities (I/DD) transitioning from hospitals or emergency departments into the community. This role utilizes the Critical Time Intervention (CTI) model to facilitate safe transitions by linking individuals to long-term supports, strengthening relationships, and reducing the likelihood of hospital readmission or crisis recurrence. This position is part of the New York State Office of Mental Health’s (OMH) Enhanced Step-Down Program, integrating a Specialty CTI Team and a Transitional Residential Setting (TRS) for coordinated, person-centered, and trauma-informed care.
Responsibilities
- Provides specialty CTI services with fidelity to the model, focusing on individuals with co-occurring mental health and developmental disabilities.
- Conducts comprehensive Immediate Needs Assessments and develops individualized support and transition plans addressing behavioral health, physical health, housing, benefits, and community integration.
- Collaborates with hospital discharge planners, OPWDD liaisons, and community providers to ensure seamless transitions.
- Facilitates engagement prior to discharge and provides active follow-up throughout the community transition period.
- Coordinates linkages to housing, behavioral health, medical, and developmental services and assists individuals in navigating eligibility processes for OMH, OPWDD, and related systems.
- Supports individuals in developing independent living and coping skills through direct coaching and modeling.
- Assists in creating and implementing Positive Behavioral Support Plans (PBSPs) in collaboration with the Behavior Intervention Specialist and treatment team.
- Provides crisis intervention and de-escalation support in community settings when needed.
- Maintains accurate and timely documentation in accordance with OMH and agency standards.
- Participates in weekly team meetings, case conferences, and individual supervision to maintain program fidelity and clinical alignment.
- Upholds trauma-informed, recovery-oriented, and person-centered care principles at all times.
- Participates in quality improvement, data collection, and outcome reporting activities.
- Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
- Performs other duties as assigned.
- Communicates in a respectful manner with all people.
- Complies fully with FREE’s confidentiality policies.
- Meets all safety training requirements and adheres to safety policies.
- Coordinates, supports, attends and participates in all required events/meetings/reviews/committees.
- Meets all job requirements and stays in compliance.
- Adheres to FREE’s standard of ethical behavior.
Requirements
- Minimum of one (1) year of experience providing direct services to individuals with co-occurring Intellectual/Developmental Disabilities (I/DD) and Serious Mental Illness (SMI).
- Minimum of one (1) year of experience navigating OMH and/or OPWDD service systems, eligibility processes, and community resource coordination.
- Valid Driver’s License and satisfy criteria to be an agency driver required.
- A current PPD (tuberculosis) test or equivalent screening required.
- A physical examination completed within the past year by a licensed healthcare provider required.
- Up-to-date immunization records required.
- Must sign a COVID-19 vaccine declination form if not vaccinated against COVID-19 and elects not to receive the vaccine.
- Ability to work a flexible schedule, including evenings and weekends, based on program needs.
Skills
- Working knowledge of behavioral health and developmental disability services and systems.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work collaboratively within a multidisciplinary team and across systems.
- Strong crisis management, advocacy, and problem-solving skills.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Commitment to recovery-oriented, person-centered, and trauma-informed care approaches.
- Ability to sit, walk and stand for prolonged periods (at least 8 hours).
- Ability to communicate effectively both verbally and in writing.
- Ability to operate standard office equipment.
- Ability to lift/move light items.
Location
- Nassau County
- Suffolk County
- Community settings
- Partner hospitals
- Residential facilities
Work Type
- In-person
- Community engagement
- Remote coordination/documentation
- Flexible schedule
- Evenings
- Weekends
Experience Level
- Minimum of one (1) year of experience
Education Level
- Bachelor's degree in human services, social work, psychology, rehabilitation, or another related field required
- Master’s degree in a human services discipline preferred
About the Company
- FREE is an organization that provides services to individuals with co-occurring Serious Mental Illness (SMI) and Intellectual and/or Developmental Disabilities (I/DD).