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About the Role

The office of Elizabeth May, MP for Saanich-Gulf Islands, is seeking a qualified candidate to fill the position of Constituent Relations Representative. The primary mission is to manage and resolve constituent files, assist constituents in accessing federal services, and support the MP in parliamentary duties.

Responsibilities

• Manage and resolve constituent files.
• Receive constituent requests and follow up with in-person interviews to assess needs.
• Create a file for each constituent and inform the MP, potentially arranging meetings.
• Take necessary actions to address constituent concerns.
• Follow up and document all communications related to the file (with constituents, ministerial offices, and Service Canada).
• Keep constituents informed of the situation's progress.
• Conduct research at the MP's request to address constituency concerns and issues.
• Assist the MP as needed with special projects (events).
• Provide telephone coverage and reception duties if necessary.

Requirements

• Experience in social work.
• Familiarity with navigating federal agencies such as Revenue Canada, Immigration Canada, Service Canada.
• Familiarity with local issues of Saanich-Gulf Island, Vancouver Island.
• Experience working both independently and in a collaborative, team-oriented environment is essential.
• Ability to manage and adapt to changes in file processing; respond quickly to urgent cases.
• A strong sense of urgency.
• Ability to work under pressure in a dynamic environment.
• Good computer skills in Microsoft Office.
• Proficiency in English.

Skills

• Strong interpersonal skills.
• Experience working with clients to resolve conflicts.
• Experience with CRM software is an asset.
• Experience with a CRM software is not required, but will be an asset.

Location

• Saanich-Gulf Islands

Work Type

• Full-time

Experience Level

• Social work experience

Education Level

• Post-secondary diploma in social work is an asset.

Benefits

• Generous paid time off.
• Flexible and supportive work environment.
• Medical and dental coverage.

About the Company

• Members of Parliament are individual employers responsible for recruiting, hiring, and managing employees who assist them in carrying out their parliamentary duties.
• Employment operational needs may vary from one Member of Parliament's office to another.