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About the Role
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.
Responsibilities
- Ensure team provides outstanding service to client, while building strong customer relationships
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- Create an environment conducive to service expansions and new business opportunities
- Maximize profitability through the effective utilization of labor and resources
- Immediately resolve any operational problems or issues
- Produce required reports on schedule
- Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Train new employees on policies and procedures
- Address performance issues among team members
- Work with manager to create development plans and challenging assignments for team members
- Escalate to manager client or team concerns to proactively resolve issues
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Other duties as assigned
Requirements
- 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
- 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
- Understanding of USPS regulations
- Understanding of reprographics equipment and usage
- Prior experience managing vendors preferred
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
- Good written and verbal communication skills, including professional telephone and email etiquette
- Attention to detail with good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Skills
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Basic P&L understanding a plus
Experience Level
- 3 or more years’ proven experience in a customer service environment
- 3 or more years’ experience in office support
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- USD 56200.00 - USD 83100.00 - yearly
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance and other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
- To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience.
- We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans