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About the Role

The Trade Desk is seeking a Recruiting Operations professional to manage the intake queue, maintain documentation, provide systems support, and drive project management for global recruiting processes. This individual contributor role focuses on ensuring recruiters receive fast, accurate support and that operational improvements are continuously made.

Responsibilities

Own the TA Ops request queue day to day, triaging, categorizing, and routing requests.
Meet published acknowledgement and resolution expectations for incoming requests.
Refine intake forms and routing logic to improve the request submission process.
Track and report on queue volume, mix, resolution time, and recurring pain points.
Triage and resolve issues in Greenhouse and adjacent tools, diagnosing root causes.
Handle routine system configurations such as job templates, interview plans, and scorecards.
Escalate complex issues like integrations, data model changes, and vendor issues to the Technology & Innovation pillar.
Provide global coverage from New York, with documentation for EMEA and APAC teams.
Rethink and implement knowledge management infrastructure for an easy-to-navigate, dynamic experience.
Build and maintain a rich knowledge base of SOPs, process maps, runbooks, and FAQs.
Document actual processes, including exceptions and workarounds.
Maintain trackers, timelines, action logs, and RAID items for active programs.
Schedule and prepare working sessions, chasing and closing open items.
Own discrete workstreams of larger programs end to end, including testing and support.
Produce clear status updates on program progress and blockers.
Build communications, training materials, release notes, and office hours for new process adoption.
Measure adoption success and create accountability models.
Synthesize data and feedback to identify adoption blockers and implement improvements.
Run audits and enforce data hygiene standards in Greenhouse and adjacent systems.
Build recurring operational reports on queue health, request mix, process compliance, and data quality.

Requirements

4+ years in Recruiting Operations, HR Operations, People Technology, technical support, or project coordination supporting a Talent or HR function.
Hands-on experience administering or configuring an ATS (Greenhouse strongly preferred).
Experience owning a request queue, ticket backlog, or service desk.
Demonstrated documentation ability to produce clear process documentation.
Proficiency with project and collaboration tooling (Smartsheet, Jira, Confluence, SharePoint).
Comfort with data, including building reports and dashboards and spotting anomalies.
Strong written communication skills for asynchronous and global communication.
Highly organized and self-sufficient with the ability to manage multiple tasks.
Comfort with ambiguity and a service mindset.

Skills

Recruiting Operations
HR Operations
People Technology
Technical Support
Project Coordination
ATS Administration
Greenhouse
Workday Recruiting
SmartRecruiters
Lever
iCIMS
Ashby
Request Queue Management
Ticket Backlog Management
Service Desk Operations
Documentation
Process Mapping
Project Management
Collaboration Tool Proficiency
Smartsheet
Jira
Confluence
SharePoint
Data Analysis
Reporting
Dashboard Building
Written Communication
Organizational Skills
Self-Sufficiency
Problem Solving
Multi-region Support
Globally Distributed Team Support
Ticketing Systems
Jira Service Management
ServiceNow
Zendesk
Automation Building
Hiring Compliance
GDPR
CCPA
Pay Transparency
OFCCP
High-growth Environment Experience
Publicly Traded Company Experience
Matrixed Global Environment Experience
AI-assisted Recruiting Tooling

Location

New York

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$77,600—$142,200 USD

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employee Stock Purchase Plan
Eligibility for stock-based compensation grants
Potential for variable compensation-based incentives and commissions

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising.
Our technology helps advertisers reach the right audiences across the open internet.
Advertising powers the content people love, supporting trusted journalism, quality entertainment, and creators worldwide.
The scale of our platform brings unique technical challenges, processing massive datasets in real time and building reliable global systems.
We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.

Equal Opportunity

The Trade Desk is an equal opportunity employer.
All aspects of employment will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
Any information you share will be handled confidentially and will not impact our hiring decisions.