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About the Role

The Assistant General Manager - Social (AGM-S) works closely with the General Manager to provide fun and memorable experiences. This role coaches staff to deliver exceptional service and genuine hospitality, ensuring guests leave with shareable experiences. The AGM-S leads the Golf Experience Team, guiding guests through their Five Iron Golf journey to ensure satisfaction and engagement. This position emphasizes the fun and excitement of the sport while creating an environment that highlights Five Iron Golf's unique offerings.

Responsibilities

Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
Participate in the recruitment, hiring, and training of all staff, managing onboarding and continued education.
Actively evaluate employee performance to ensure day-to-day business needs are met.
Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
Set and uphold above-and-beyond service standards for all staff.
Support efficient operation by monitoring and reducing labor and other operating costs.
Maintain an understanding of the location’s P&L and assist in local marketing efforts.
Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings, and use this expertise to sell and cross-sell.
Engage with customers to understand their needs and provide personalized recommendations.
Build relationships within the community, foster customer loyalty, and encourage repeat business through proactive engagement.
Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate effectively with team members to align efforts and achieve business goals.
Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year.
Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement.
Ensure the location adheres to health and safety regulations and complies with all local laws, including alcohol service laws.

Requirements

5+ years of hospitality management experience, with at least 1 recent year as Assistant General Manager or General Manager.
Strong leadership ability with a willingness to lead by example.
Exemplary communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present in the space on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Skills

Hospitality Management
Leadership
Communication
Time Management
Organization
Customer Service
Sales
Cross-selling
Team Collaboration
Problem-solving

Location

Work Type

Full time
Exempt

Experience Level

5+ years of hospitality management experience
1+ year as Assistant General Manager or General Manager

Salary/Compensations

$60K-$70K salary + bonus potential of up to $10k

Benefits

Health, Dental, and Vision insurance
Long and Short-Term Disability
Accident and Critical Illness Insurance
401(k)
Meals while working are included for free

About the Company

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues.
With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Equal Opportunity

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.
Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations.
Five Iron Golf will consider all requests for reasonable accommodations as required.