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About the Role
Ensures customer retention and the profitability of the new and previously used car profit centers by efficiently managing personnel and demonstrating knowledge of the market, performance standards, and profitability thresholds.
Responsibilities
- Plans monthly and yearly objectives for sales, gross turnover, and essential expenses.
- Prepares and manages the department’s annual operating budget.
- Follows up on all potential buyers by creating, implementing, and monitoring a customer search and sales control system.
- Creates, implements, and manages a system to follow up on buyers of new and previously used cars.
- Provides daily reports on floor activities to supervisor.
- Works with the sales team on programs to increase gross earnings from new cars and penetration of after-sales marketing.
- Contacts financial institutions to have exceptional cases approved.
- Follows lease renewal activities, analyzes reports, and submits recommendations for lease portfolio profitability.
- Manages the department’s marketing and advertising activities and cooperates in devising promotional campaigns.
- Ensures all customers are introduced to the marketing director.
- Fills in completed transaction sheets and forwards them to accounting.
- Establishes and maintains standards for car delivery to customers.
- Ensures the first after-sales department appointment is arranged at the time of delivery.
- Processes sales consultants’ commission sheets and verifies their payroll.
- Assists the previously used car department in evaluating trade-ins.
- Analyzes customer satisfaction reports and submits recommendations for customer retention and loyalty.
- Stays informed of federal, provincial, and municipal regulations governing new car sales.
- Keeps current on manufacturer and financial institution product, program, and promotional novelties, notifying the sales team of changes.
- Completes all required management and brand training.
- Checks the inventory of new and previously used cars daily for balance and rotation efficiency.
- Makes recommendations to supervisor regarding new and previously used car stock.
- Monitors customer tastes, lost sales, dealership sales history, and local market trends to select stock and ensure balanced purchasing.
- Analyzes advertising to find vehicles in good condition with low odometer readings.
- Implements a turnover policy for previously used cars.
- Exchanges vehicles with other dealers.
- Plans and manages the display of vehicles in the showroom and parking area.
- Evaluates previously used cars, ensuring titles are in order and checking mechanical condition and bodywork.
- Applies and updates required stickers for sale and long-term lease by the Consumer Protection Act.
- Ensures previously used vehicles for retail are covered by the legal warranty of fitness.
- Stays up-to-date on the previously used car market and vehicle evaluations.
- Manages the reconditioning of previously used vehicles.
- Ensures reconditioning costs and time do not exceed forecasts.
- Creates and maintains a field network for purchasing and selling cars.
- Attends auctions and purchases vehicles.
- Monitors earnings from auction purchases and compares gross profit to trade-ins.
- Notifies concerned individuals of scheduled delivery dates for purchased cars.
- Monitors lost sales.
- Develops and manages wholesale activities.
- Chairs daily and weekly sales team meetings and implements training systems for sales consultants.
- Trains and motivates reporting personnel and participates in hiring.
- Conducts formal performance evaluations of reporting personnel.
- Helps sales consultants set and attain monthly objectives.
- Assists sales consultants with transactions and customer meetings.
- Ensures sales consultants understand and comply with dealership sales policies.
- Monitors sales consultants' efforts to improve customer image and satisfaction.
- Encourages teamwork in a client-focused sales environment.
- Maintains efficient communication within and between departments.
- Participates in management meetings.
- Maintains a professional appearance.
- Performs other tasks as required by management.
Requirements
- Professional appearance and communication skills
- Integrity, a positive attitude, and a strong work ethic
- Willingness to learn
- Team player
- Receptive to new ideas
- Clean Driver's License (no major infractions)
- Must pass a Drug Test
- Able to perform each essential duty satisfactorily
- Must be 18 years of age or older
- Authorized to work in the U.S.
Location
- ROME, NY
Work Type
- Full-time
- In person
Benefits
- Excellent compensation plan
- Paid holidays off
- High Volume dealership
- Birthday Holiday
- Paid vacations
- Medical
- Dental
- Vision
- 401k
- Company paid Life insurance
- Employee discount
About the Company
- Join our Nye Auto Team and expand your Sales career!
- VOLKSWAGEN OF ROME
Equal Opportunity
- All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.