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About the Role
As a Senior Director, Client Engagement, you will translate partner needs into clear direction for delivery teams, foster collaboration for high-quality outcomes, and build trusted relationships with senior stakeholders across a portfolio of independently run programs. This is an individual contributor role where leadership is demonstrated through influence and relationship credibility.
Responsibilities
- Own the partner relationship as its single front door: build trust, translate partner needs into clear direction for delivery teams, and keep context across every program
- Synthesize across programs: catch developments in one that affect another, route them to the right stakeholders, and keep a current map of who needs to know what
- Own QBR and SteerCo, turning portfolio-wide status, risk, and outcomes into what leadership needs to see
- Read and manage client satisfaction as your primary mandate, and use that vantage point to spot growth and expansion
- Watch commercial health and margin across the portfolio's varied fee structures, flagging risk before it reaches SteerCo
- Translate technical and operational complexity into narrative that lands with executive stakeholders
- Judge which scope and dependency issues need SteerCo visibility versus what a program lead should resolve directly, and step into escalations with clarity and urgency
- Lead with high ownership: step in wherever the relationship needs it, regardless of which program it touches
Requirements
- Experience in client/partner engagement and account leadership, with a track record of building trusted relationships at the senior-executive level
- Fluency in enterprise marketing and sales technology (platform builds, data architecture, pipeline systems, enablement programs)
- Familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud)
- Working knowledge of revenue operations: how sales, marketing, and product connect through pipeline, data, and enablement
- Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority
- Executive communication skills: synthesizing complexity from multiple sources into a clear narrative for senior stakeholders
- Judgment to read a relationship's health independent of commercial signals, and act on early warning signs before they escalate
- Background in agency account management, digital transformation, martech/DXP, or related consulting work
- Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams
Skills
- Client engagement
- Account leadership
- Relationship building
- Enterprise marketing technology
- Sales technology
- Platform builds
- Data architecture
- Pipeline systems
- Enablement programs
- Adobe ecosystem
- Revenue operations
- Executive communication
- Financial acumen
- Commercial acumen
Experience Level
- Senior Director
Salary/Compensations
- $150,000 - $200,000
About the Company
- Code and Theory is a digital-first creative agency founded in 2001, operating at the intersection of creativity and technology.
- The agency solves consumer and business problems while establishing new capabilities for clients.
- Code and Theory serves a global client roster of Fortune 100 companies and startups.
- The company has teams distributed across North America, South America, Europe, and Asia.
- The Code and Theory global network includes agencies such as Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
- The agency works across diverse categories including tech, CPG, financial services, travel & hospitality, government, education, media, and publishing.
- Key clients include Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
- The Code and Theory network comprises nearly 2,000 people, with a 50/50 split between engineers and creative talent.
- The company seeks smart, driven, and forward-thinking individuals.