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About the Role
The Director for Program Administration and Evaluation will provide leadership and direction to the program in workforce development, education, transitional employment, financial literacy, and entrepreneurship through an equity and trauma-informed lens. This role is responsible for designing and overseeing the program’s career pathway, the stage advancement model, and identifying employer and education partnerships, with a specific focus on the Atlas Workforce program. The Director provides technical support to colleagues, provider staff, and employer partners, and advocates for policy changes to reduce employment barriers for at-risk populations.
Responsibilities
- Identify, develop, and implement strategies to address performance gaps across all program phases.
- Provide vision, strategic direction, management, oversight, and leadership for training and technical assistance.
- Conduct program observations, assess performance against standards, and provide feedback.
- Design observation tools and protocols for monitoring program fidelity and quality.
- Coach implementing partner staff and partner with providers to co-design performance interventions.
- Identify programmatic capacity-building opportunities for partner organizations.
- Support staff and partners to achieve program outcomes using strategic planning and adaptive management.
- Project manage interventions through completion and assess their impact.
- Support the day-to-day program management of the Atlas HOPE initiative.
- Coordinate and deliver face-to-face and virtual training and create curricula for adult learners.
- Maintain a Learning Management System for knowledge management.
- Analyze root causes of performance gaps, distinguishing skill gaps from other drivers.
- Develop and continuously improve the program’s career pathways and stage advancement model.
- Support CBOs to identify, vet, and onboard employer partners.
- Support transitional jobs (TJ) providers and employer partners in maintaining safe, trauma-informed working conditions.
- Build safety protocols and policies for the workforce development component and ensure compliance.
- Develop and enforce policies and procedures that strengthen the workforce development component.
- Support CBOs to identify work crew assignments.
- Build trusting relationships with frontline and leadership staff across provider agencies.
- Provide remote and on-site technical assistance and training.
- Use observational, quantitative, and qualitative data to assess performance and adjust service delivery.
- Share findings, recommendations, and plans of action for continuous quality improvement.
- Encourage, mentor, and support partner organizations and staff.
- Provide capacity-building, community-building, and technical assistance to CBOs and subcontractors.
- Partner with staff at various levels to identify and address performance gaps.
- Participate in team and partner meetings.
- Assume other responsibilities as assigned.
- Partner with UWNYC’s Finance and Legal/Administration staff for procurement, contract compliance, and payments.
- Support the collection of information for grant proposals and applications.
- Develop and implement internal mechanisms to support financial and administrative work.
- Partner with UWNYC's Marketing & Communications team to create program materials and collateral.
- Carry out social and traditional media efforts.
- Coordinate logistics for Atlas Workforce photo and video shoots.
- Supervise other members of the Justice & Opportunity Unit, as needed.
- Lead meetings and convenings of external stakeholders.
- Represent Justice & Opportunity in the workforce development community.
- Support the day-to-day relationship with OCS.
- Manage relationships with Atlas Workforce stakeholders and CBO providers.
- Support relationships with model experts and provide technical assistance, capacity building, and training to CBOs.
- Strengthen connections within the CVI ecosystem and build J&O’s network.
Requirements
- Bachelor’s degree in criminal justice, public policy or a related field required.
- A minimum of five years of experience in program management, strategic relationship building or performance intervention.
- Master’s degree in criminal justice, public policy, or a related field with a minimum of three years of experience in program management, strategic relationship building or performance intervention preferred.
- Deep understanding of criminal justice systems, stakeholders, agencies, and providers; context within New York City preferred.
- Experience with large-scale community-based program implementation.
- Strong verbal and written communications with exceptional attention to detail.
- Recognition of the importance of interdepartmental coordination and communication.
- Highly developed interpersonal and communication skills and strong ability to build partnerships.
- Ability to work both independently and be a team player.
- Excellent writing, editing, verbal, and presentation skills.
- Innovative thinker, with a track record for translating strategic thinking into action plans and results.
- Demonstrated experience building, leading, and mentoring a team of program specialists, both internal and external.
- Excellent judgment and creative problem-solving skills.
- Management skills, including the ability to manage budget priorities.
- A passion for UWNYC’s mission, vision, and accomplishments.
Skills
- Program management
- Strategic relationship building
- Performance intervention
- Criminal justice systems
- Community-based program implementation
- Verbal communication
- Written communication
- Attention to detail
- Interdepartmental coordination
- Interpersonal skills
- Partnership building
- Independent work
- Teamwork
- Editing
- Presentation skills
- Strategic thinking
- Action planning
- Team leadership
- Mentoring
- Problem-solving
- Budget management
- Strategic Community Collaborator
- Integrity
- Critical Thinking
- Creative Problem Solving
- Effective and Engaging Communicator
- Planning
- Project Management
Location
- New York City
Work Type
- Hybrid/In-Person
Experience Level
- 5+ years of experience
- 3+ years of experience (with Master's degree)
Education Level
- Bachelor's degree
- Master's degree preferred
Salary/Compensations
- Director Salary Range
About the Company
- United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility, meeting urgent needs and building transformative solutions for tomorrow. UWNYC strives for health, opportunity, and prosperity for all New Yorkers, envisioning a future where all New Yorkers have the resources to live long, healthy lives in flourishing and resilient neighborhoods. UWNYC values collaboration, compassion, integrity, accountability, and superior performance. Its Justice and Opportunity work uses a place-based approach, collaborating with community organizations, government partners, and policymakers to advance policies and public investments informed by local knowledge and community priorities.
Equal Opportunity
- United Way of New York City is an Equal Employment Opportunity Employer