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About the Role
The Assistant Practice Manager partners with senior management and affiliated physicians to ensure the overall efficient operations of the clinical practice. This role supports the day-to-day needs of clinic operations, directly supervises office staff, and oversees aspects of service delivery, quality assurance, and regulatory compliance.
Responsibilities
- Oversee clinical and non-clinical care operations, ensuring compliance with regulations and standards for effective patient care.
- Collaborate with operations leadership on clinic goals, policies, procedures, budget plans, and work standards.
- Provide direct supervision to front and back office support staff, managing performance for optimal patient flow and clinical quality.
- Monitor and improve practice key performance indicators related to revenue cycle, patient satisfaction, and access standards.
- Serve as the primary problem-solving resource for staff on patient issues and as the first point of contact for patient complaints and insurance plan grievances.
- Act as the OSHA and Compliance Liaison, ensuring adherence to company policies, healthcare regulations, HIPAA, medical laws, and ethics.
Requirements
- High school diploma or equivalent.
- 5+ years of medical office experience.
- Strong customer service focus.
- Effective verbal and written communication skills.
- Teamwork orientation.
- Organized and able to manage competing priorities.
Experience Level
- 5+ years of medical office experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive Salary
Benefits
- Health Benefits (Medical, Dental, Vision)
- Generous time off (start accruing on your first day - no waiting period)
- Paid Holidays
- 401(k)
- Company Discounts
- Collaborative work environment
- Employee Recognition
About the Company
- Unio Health Partners (UHP) is a physician practice management platform transforming care delivery across the Western United States.
- UHP partners with leading physician practices, fostering a quality-oriented clinical culture and facilitating best practice sharing.
- Affiliated practices benefit from a broader suite of services, including pathology lab, in-office dispensing, and chronic care management.
- The company is led by an accomplished management team and provides a full suite of management services.
- UHP is affiliated with 185 providers across 62 locations in California.