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About the Role
As a Customer Success Manager (CSM), you will partner with customers to drive engineering transformation using Atlassian's platform. You will manage a segment of customers through implementation, rollout, and renewal, focusing on driving program success, product utilization, business alignment, and supporting high-value use cases.
Responsibilities
- Become a product expert and master of the customer success process.
- Own the full customer lifecycle, from implementation to renewal.
- Drive program success, including utilization, business alignment, and use case development.
- Create and maintain customer success plans, tracking success initiatives.
- Meet targets for net renewal and customer expansion.
- Accurately forecast renewals and track their progress.
- Identify and resolve potential renewal challenges to ensure a high renewal rate.
- Establish Atlassian as a key strategic driver of customer business goals.
- Arrange and conduct Executive and C-level services-related discussions.
- Discover opportunities for expansion and growth within accounts.
- Collaborate closely with all functions of the business to ensure customer success.
- Proactively track and report key account metrics.
Requirements
- Partnering with customers to ensure Atlassian drives real change and positive impact.
Location
- Any country where Atlassian has a legal entity
Work Type
- Office, home, or a combination of the two
Salary/Compensations
- Zone A: $146,880 - $191,760
- Zone B: $132,192 - $172,584
- Zone C: $121,910 - $159,161
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- Atlassian's mission is to help unleash the potential of every team through open work.
- Atlassian's software products help teams all over the planet and are designed for all types of work.
- Team collaboration through Atlassian tools makes what may be impossible alone, possible together.
Equal Opportunity
- Atlassian never discriminates based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All information will be kept confidential according to EEO guidelines.
- Support with accommodations or adjustments at any stage of the recruitment process is available.
- Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.