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About the Role
Crusoe is seeking a detail-oriented and employee-focused Travel Programs Specialist to serve as the primary point of contact for all travel-related matters. This role involves managing daily support, resolving employee questions and escalations, and ensuring smooth travel experiences. The ideal candidate is passionate about service delivery, enjoys operational aspects of travel, and thrives on building scalable support systems in a high-growth setting.
Responsibilities
- Serve as the primary employee-facing point of contact for all travel questions, escalations, and urgent needs.
- Monitor and manage all incoming Jira support tickets from intake through resolution.
- Resolve employee issues directly or escalate to the Sr. Manager, Travel Programs as needed.
- Provide hands-on support for Navan platform questions, booking issues, and technical troubleshooting.
- Guide employees through the Navan platform confidently and efficiently.
- Serve as primary partner for the Executive Assistant team on complex, multi-city, and VIP itineraries.
- Support cross-office travel coordination and serve as the day-to-day resource for a seamless employee travel experience.
- Guide employees on travel policy, ensuring adherence while providing a clear and supportive path for exception requests.
- Communicate high-impact travel events or disruptions to the Executive Assistant team and Leaders proactively.
- Ensure all employees, including new hires, complete WorkRamp travel training.
- Track recurring support issues and surface trends to the Manager, Travel Programs monthly.
- Capture and log employee feedback from support interactions to inform ongoing program improvements.
- Support end-to-end travel logistics for team offsites, external events, and company meetings.
- Source and book room blocks and meeting spaces.
- Manage group air and attendee requirements.
- Build and maintain rooming lists and attendee trackers.
- Facilitate ground transportation vendors.
- Track attrition and contract deadlines.
- Reconcile post-event invoices against budget.
- Partner with EAs, Workplace, and Finance throughout planning and on-site execution.
- Provide operational support and subject matter expertise to the evolving travel program, including implementation of industry best practices.
- Partner with cross-functional stakeholders in Executive Operations, Accounting/Finance, Procurement, Workplace, and other key departments.
Requirements
- Minimum 2-5 years of experience in a travel support, customer service, or operations role, ideally within a global tech company or professional services corporate environment.
- Familiarity with Navan and/or comparable corporate travel platforms (e.g., Concur, TripActions); Navan experience strongly preferred.
- Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships with air, rail, rental car, hotel, etc.
- Experience managing a support queue using Jira, Zendesk, or similar tools.
- Experience with event management tools such as Cvent, Planned, and other industry software.
- Familiarity with hotel contract fundamentals, such as attrition, F&B minimums, deadlines, etc.
- Strong customer service orientation — patient, empathetic, and solutions-focused.
- Highly organized with the ability to manage multiple open issues simultaneously without losing track of anything.
- Comfortable operating in a fast-paced, high-growth environment where processes are still being built.
- Clear communicator — able to explain travel policy and platform guidance in plain, accessible language.
- Continuously maintain self-help resources and reference documentation for easy digestion by current employees and assist with travel programs for newly onboarded employees.
- Proactive mindset — identify gaps before they become problems and flag trends before they become escalations.
Skills
- Navan platform support
- Jira support queue management
- Event management tools (Cvent, Planned)
- Hotel contract fundamentals
- Customer service
- Organizational skills
- Communication skills
- Proactive problem-solving
Experience Level
- 2-5 years
Salary/Compensations
- $105,000 - $130,000 + Bonus
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
About the Company
- Crusoe is on a mission to accelerate the abundance of energy and intelligence.
- Crusoe is the only vertically integrated AI infrastructure company built from the ground up, owning and operating each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
- The company is building the future, faster, by addressing the boundless demand for AI compute and the bottleneck of power with an energy-first approach.
- Crusoe seeks problem-solving, opportunity-finding teammates with a sense of urgency who believe in the scale of the company's ambition and thrive on an unpaved path.
- The company offers opportunities to grow careers alongside experts across energy, manufacturing, data center construction, and cloud services.
- Crusoe aims to provide the most meaningful work of employees' careers, helping customers and partners advance their AI strategies within a high-performing team.
Equal Opportunity
- Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.