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About the Role
The Director of Parking Services provides strategic leadership, vision, and oversight for the University’s comprehensive parking program. This includes managing parking operations, customer service, enforcement, infrastructure planning, financial administration, and policy development for a system encompassing over 12,500 parking spaces. The Director ensures high-quality, customer-focused services that support the University’s mission and evolving campus needs.
Responsibilities
- Develops and implements long-range plans and policies for parking operations, infrastructure, and technology.
- Oversees all aspects of parking operations including permit systems, garage management, enforcement, ticket processing, signage, and meter maintenance.
- Ensures efficient, safe, and customer-oriented service delivery.
- Directs the development and administration of departmental budgets exceeding $7 million.
- Oversees revenue generation, rate setting, capital planning, and financial reporting.
- Leads a diverse team of professional, classified, and student employees, responsible for recruitment, training, performance management, and organizational development.
- Manages the maintenance and capital improvement of parking facilities.
- Coordinates with Facilities and external vendors to prioritize and execute projects.
- Oversees the design, implementation, and auditing of parking technology systems.
- Serves as the primary liaison to campus departments, local government, and community stakeholders on parking-related matters.
- Represents the University in public forums and advisory committees.
- Develops and enforces departmental policies and procedures in alignment with University goals and regulatory requirements.
- Promotes continuous improvement and innovation in service delivery.
- Champions diversity, equity, and inclusion in all aspects of departmental operations.
- Ensures compliance with affirmative action, equal opportunity, and non-discrimination policies.
- Performs additional administrative and leadership duties as required.
Requirements
- Bachelor’s degree.
- Minimum of seven (7) years of progressively responsible experience in parking or transportation management.
- At least 5 years in a supervisory or leadership role.
- Class “D” Driver’s License.
- Demonstrated experience in budget development, financial analysis, and revenue management.
- Strong leadership, communication, and interpersonal skills with the ability to engage diverse stakeholders.
- Experience with parking technologies, data systems, and customer service platforms.
- Ability to work flexible hours, including evenings and weekends, as needed.
Skills
- Leadership
- Communication
- Interpersonal skills
- Budget development
- Financial analysis
- Revenue management
- Parking technologies
- Data systems
- Customer service platforms
Location
- Amherst
Work Type
- Full Time
- Onsite
Experience Level
- 7 years of experience
- 5 years in a supervisory or leadership role
Education Level
- Bachelor’s degree
Salary/Compensations
- Pay Grade: PSSAP Grade 31
About the Company
- Executive Area: Administration and Finance
- College/School/MBU: Transportation Services
- Department: Parking Services
Equal Opportunity
- Champions diversity, equity, and inclusion in all aspects of departmental operations.
- Ensures compliance with affirmative action, equal opportunity, and non-discrimination policies.