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About the Role
SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. We are the largest parking network in America and are reinventing parking to give people back their most valuable asset, time.
Responsibilities
- Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
- Be at work every scheduled day, on time and in uniform, and ready to assist customers.
- Count bank of revenue at the beginning of the shift to ensure starting total is correct.
- Collect cash and/or validations and maintain security of cash.
- Make change and issue receipts or tickets to customers for each transaction.
- Compute or re-compute bills from tickets showing amount due per customer.
- Operate cash register, calculate cost of transaction, and display cost on cash register.
- Quote prices for parking services for which money is received.
- Give directions to city locations and assist customers.
- Complete lost ticket forms when original tickets cannot be located.
- Resolve customer complaints quickly and efficiently, asking for supervisor assistance when needed.
- Answer telephone in a prompt and courteous manner.
- Maintain cleanliness of booth and pick up trash in the surrounding area.
- Conduct timely checks for inventory of necessary work aids and supplies.
- Verify log of shift transactions against bank of revenue on hand.
- Compile bank of collected revenue during the day.
- Record amounts received, cars in/out of facility, and cars left in a facility while preparing shift report of transactions.
- Perform any other duties assigned by the supervisor.
Requirements
- Must be able to perform each essential duty satisfactorily.
- Less than high school education or up to one month related experience or training or equivalent combination of education and experience.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to make change.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees.
- Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to use clock, calculator or credit card machine to handle transactions.
- Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
- Ability to effectively respond to customer problems or complaints.
- Regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
- Occasionally required to walk and sit.
- Specific vision abilities required include close vision.
- This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.
Skills
- Computer vision
- Customer service
- Cash handling
- Basic math
- Communication
- Problem-solving
Location
- US-NY-MANHATTAN
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Less than high school
Salary/Compensations
- $17.00 per hour
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Long/short term disability
- Life insurance
- Accident insurance
- 401k
- Paid time off
About the Company
- SP+ is an artificial intelligence company for the real world.
- We use computer vision to enable checkout-free parking experiences.
- We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
- Today, we are reinventing parking.
- Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Equal Opportunity
- SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.
- SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.