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About the Role
The Peer Specialist for the Clinical Rapid Response Team (CRRT) will provide immediate support and assistance to individuals experiencing health crises, leveraging lived experience to build trust and guide them toward resources that promote healing and recovery. This role is integral to an interdisciplinary team, supporting crisis intervention and fostering person-centered care, with a key role in skill acquisition for high-acuity clients.
Responsibilities
- Provides support and resources/referrals for individuals to meet health objectives, including health, mental health treatment, substance use services, non-medical wellness services, and social/community integration.
- Offers guidance, support, and side-by-side skills modeling to individuals.
- Responds to crises to help avert hospitalizations and ensures admission and follow-up care when hospitalization is necessary.
- Helps create preventative and wellness plans.
- Promotes client self-advocacy skills.
- Organizes and facilitates individual and group wellness activities for high-acuity clients.
- Completes and distributes incident reports within 24 hours.
- Maintains and submits all necessary documentation and reports accurately and timely.
- Enters progress notes after meetings within 48 hours or as required.
- Updates information in electronic health records.
- Documents incidents and distributes related notices within 24 hours when witnessed.
- Submits all required paperwork for supervisor approval within 48 hours.
- Files paperwork in electronic charts within 48 hours after supervisor approval.
- Develops and maintains relationships with community services and resources, focusing on substance/alcohol use programs, health and mental health programs, and benefits.
- Attends and participates in external meetings with stakeholders.
- Communicates verbally and in writing in a professional manner.
- Attends staff meetings, trainings, and supervisory sessions as required.
- Responds to all communications in a timely manner.
- Performs all other duties as assigned and as required.
Requirements
- High School diploma or GED required.
- Completion of Peer Advocacy/Specialist Training Program Required.
- Experience using behavioral health services (mental health, co-occurring substance use treatment) as a client.
- Ability and willingness to work a flexible schedule including evenings.
- Experience with individuals with a history of homelessness, mental illness, substance use and chronic medical conditions, preferred.
- Valid driver’s license with clean driving record a plus.
- Ability to do field work, program visits, client escorts, and make use of public transportation.
- Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.), type, write, read, speak, see, and hear.
Skills
- Good computer skills and/or ability to learn computer programs including Microsoft Office (i.e., Word, Outlook, Excel, etc.) and data programs such as AWARDS.
- Good written and verbal communication skills.
- Good interpersonal skills and ability to work as part of a team.
- Ability to speak foreign languages is a plus.
Work Type
- Flexible schedule including evenings
Education Level
- High School diploma or GED
- Completion of Peer Advocacy/Specialist Training Program
Benefits
- Healthcare Coverage: Medical, dental, and vision insurance plans.
- Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
- Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
- Professional Development: Opportunities for continuous learning and professional development.
- Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
- Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
- Employee Assistance Program (EAP): Confidential counseling and support services.
- Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.
About the Company
- Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.”
- Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.
- We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.