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About the Role
Howard Air is seeking a passionate Sales Coach to elevate its brand and improve the sales process across HVAC Equipment, HVAC Service, and Plumbing. This role involves developing, training, inspecting, and measuring the sales process, partnering with leaders for consistent execution and accountability.
Responsibilities
- Develop, standardize, and continuously improve the sales process across HVAC Equipment, HVAC Service, and Plumbing.
- Lead classroom and field training, weekly role-play, objection handling, and targeted skill development.
- Conduct regular ride-alongs with customer-facing employees to observe and coach real customer interactions.
- Oversee sales apprentice training, role-play, ride-alongs, competency assessments, and graduation standards.
- Track and report key sales metrics including close rates, average tickets, opportunities, turn rates, and individual performance trends.
- Partner with department managers on coaching plans, Success 1:1s, follow-up, and performance improvement.
- Teach managers how to effectively coach and develop their sales teams.
- Align booking, lead quality, customer expectations, turnovers, and follow-up with the sales process by partnering with call center leadership.
- Ensure HVAC Equipment, HVAC Service, and Plumbing operate under one consistent sales philosophy and process.
- Identify performance gaps and translate field observations and data into actionable training and process improvements.
Requirements
- 2+ years of residential HVAC, plumbing, electrical, or related home services experience.
- Demonstrated sales training, coaching, or mentoring experience.
- Strong understanding of residential sales processes and customer experience.
- Confident public speaker with excellent communication skills.
- Strong analytical, organizational, and leadership skills.
- Ability to coach, influence, and hold others accountable.
- Proficiency with Microsoft Office/Microsoft 365.
- ServiceTitan experience preferred.
- Willingness to travel throughout the Phoenix market and occasionally overnight as needed.
Skills
- Sales Process Development
- Training and Coaching
- Performance Reporting
- Leadership
- Communication
- Analytical Skills
- Organizational Skills
- Microsoft Office/Microsoft 365
- ServiceTitan (preferred)
Location
- Phoenix market
Work Type
- Office/Classroom
- Field
- Travel
Experience Level
- 2+ years of experience
Salary/Compensations
- $90,000—$120,000 USD + bonus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Ongoing training and career development
About the Company
- For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs.
- Join an exclusive group of the highest trained and top earning professionals in the HVAC industry.
- Enjoy flexible work schedules for an unbeatable work/life balance.
- Access to the best tools, equipment, vehicles, and facilities in the industry.
Equal Opportunity
- We are an equal-opportunity employer committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.