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About the Role
Citizens is seeking a Bilingual Operations Compliance Analyst I to join the Team and provide customer service to policy owners and independent consultants across multiple lines of insurance (life, health, accident, and annuity) and multiple companies operating within the Citizens, Inc. group of companies.
Responsibilities
- Provide clerical assistance and communicate with Independent Consultants (IC) via telephone, mail, fax, and e-mail.
- Process various requests from policy owners, associates, and other departments.
- Research and respond to IC questions and problems related to Third-party payments.
- Ensure accurate documentation of casework.
- Audit assigned cases.
- Cross-train with other areas of the department.
- Prioritize work and manage multiple tasks and assignments.
- Perform other related duties/projects as required and assigned.
Requirements
- A high school diploma, GED, or associate degree.
- Proficient in the Spanish, native speakers preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- At least one year of clerical experience.
- Bilingual (English /Spanish).
Skills
- Spanish
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Insurance Industry
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- At least one year of clerical experience
Education Level
- High school diploma
- GED
- Associate degree
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- AD&D
- Group term life insurance
- Matching 401k
- Virtual Visits
- Employee Assistance Program
- Generous Paid Time Off
- Holidays
About the Company
- Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002.
- Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages.
- With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.
- At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available.
- Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym.
- Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break.
- For financial needs, the onsite bank is at your service.
- Enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles.
- Participate in our various monthly employee events designed to enhance our cultural engagement.
- At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture.
- Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.
- As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another.
- We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation.
- Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.
- We take a complete approach to our employees' well-being.
- At Citizens, our employees and customers are at the heart of everything we do.
- Our success as a company begins with our team of employees and departments to service our customers.
- That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.
Equal Opportunity
- Citizens is an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status.
- We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all