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About the Role
The Case Manager at 50 Penn Apartments provides ongoing support services for frail elderly tenants transitioning into permanent affordable housing. The role focuses on connecting tenants to health and community services to ensure they can live safely in their homes and communities.
Responsibilities
- Coordinate day-to-day on-site services for tenants.
- Ensure tenancy through eviction prevention services, tenant/landlord mediation, and advocacy.
- Complete needs assessments and develop individualized, goal-based tenant service plans.
- Assess potential barriers to stable housing and provide coaching, support, and referrals.
- Identify strategies to address issues like substance use or mental illness.
- Provide case management, assistance, advocacy, information, and referrals to community services.
- Assist tenants in identifying and applying for benefits.
- Develop informal support networks by facilitating tenant engagement through workshops and social activities.
- Educate residents on available on-site services and community resources.
- Prepare and maintain up-to-date resident files.
- Ensure timely documentation of all interactions with tenants in the case notes database.
- Maintain regular contact with tenants through monitoring services, including home visits and telephone calls.
- Work with community partners to ensure residents can age in place.
- Communicate with on-site property management and maintenance staff on resident issues.
- Track tenant health outcomes and assist residents in establishing health action plans.
- Assist tenants in securing transportation for medical appointments and community resources.
- Coordinate with the Supervisor and Program Director to issue bi-annual resident satisfaction surveys.
- Perform other related duties as needed.
Requirements
- Demonstrated knowledge of case management.
- Excellent verbal and written communication skills.
- Excellent organizational skills and strong attention to detail.
- Excellent time management skills with the ability to multitask and prioritize workflow.
- Excellent interpersonal and customer service skills.
- Ability to work independently with minimal supervision and collaboratively in a team.
- Ability to show genuine interest in the care and well-being of older adults.
- Ability to provide quality services with compassion, patience, and empathy.
- Ability to be flexible in scheduling/staffing needs.
- Ability to maintain confidentiality at all times.
- Ability to think creatively and problem-solve.
- Ability to professionally represent RiseBoro.
- Proficient in Microsoft Office Suite, particularly Word, and Excel.
- Commitment to RiseBoro’s mission, vision, and values.
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Demonstrated commitment to supporting communities that have experienced systemic oppression and bias.
Skills
- Case management
- Housing program case management
- Bilingual English/Spanish (preferred)
- Microsoft Office Suite (Word, Excel)
Location
- 50 PENNSYLVANIA AVENUE - BROOKLYN, NY
Work Type
- Full Time
- Day Shift
Experience Level
- Minimum of two (2) years of case management experience strongly preferred
- Housing case management experience a plus
- Associate degree and a minimum of four (4) years of case management experience required
- Housing case management experience a plus
Education Level
- Bachelor’s degree preferred
- Associate degree required
Salary/Compensations
- $49500.00 - $57785.00
About the Company
- RiseBoro's mission, vision, and values.
Equal Opportunity
- It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.