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About the Role
The Volunteer Services Manager is responsible for developing, implementing, and managing the Center's volunteer and internship programs. This position oversees recruitment, screening, onboarding, training, scheduling, recognition, and retention of volunteers and interns. The manager serves as the primary liaison between the Center and its volunteers, interns, corporate volunteer groups, university partners, and community organizations, fostering positive volunteer experiences and long-term engagement.
Responsibilities
- Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns.
- Manage volunteer and intern applications, screening procedures, reference checks, and background checks.
- Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities.
- Coordinate volunteer and intern scheduling to support organizational needs.
- Maintain volunteer and intern records, files, and database information.
- Develop and maintain relationships with universities, colleges, internship programs, and community organizations.
- Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs.
- Conduct volunteer and intern surveys, evaluations, and feedback initiatives.
- Develop and sustain relationships with corporate volunteer groups, community organizations, civic groups, and community partners.
- Identify, cultivate, and maintain relationships with awareness ambassadors, community advocates, and volunteer champions.
- Represent the Center at community meetings, volunteer fairs, educational events, and outreach activities.
- Conduct Center tours for volunteers, donors, community partners, corporate groups, and other stakeholders.
- Develop and implement volunteer recognition strategies.
- Coordinate volunteer appreciation events, recognition activities, award nominations, and other volunteer stewardship efforts.
- Maintain consistent communication with volunteers and interns.
- Maintain volunteer information and engagement records in databases.
- Track volunteer hours, participation, outreach activities, and recognition efforts.
- Develop and maintain performance metrics for volunteer and internship programs.
- Prepare reports and analyses related to volunteer engagement and program outcomes.
- Collaborate with Development, Program Services, Marketing, and Administrative teams to support organizational activities.
- Assist with the planning and coordination of volunteer support for fundraising and special events.
- Work with staff to develop marketing and communication materials related to volunteer opportunities.
- Participate in strategic planning efforts related to volunteer services and community engagement growth.
- Provide Program support for forensic, therapy, and medical appointments.
- Attend monthly staff meetings, trainings, and organizational events.
- Maintain a comprehensive knowledge of the organization's mission, vision, values, services, and the children's advocacy center model.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience.
- 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field.
- Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
- Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations.
- Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners.
- Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings.
- Experience working as part of a multidisciplinary team, with strong collaboration and communication skills.
- Strong problem-solving abilities and the capacity to think creatively in response to evolving needs.
- Proficiency with database management systems and Microsoft Office applications.
- Ability to represent the organization professionally in public settings.
- Experience in social work or criminal justice.
- Experience recruiting, training, supervising, and retaining volunteers.
- Experience with volunteer management systems and CRM platforms.
Skills
- Organizational skills
- Project management skills
- Communication skills
- Collaboration skills
- Problem-solving skills
- Database management systems proficiency
- Microsoft Office applications proficiency
- Volunteer management systems proficiency
- CRM platforms proficiency
Location
- Austin, TX
Work Type
- Full Time
Experience Level
- 2-3 years experience
Education Level
- Bachelor's degree
Salary/Compensations
- $65000.00 - $70000.00
About the Company
- The Center for Child Protection is an essential employer.
Equal Opportunity
- Equal Opportunity Employer