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About the Role

We are seeking a senior, systems-minded People Operations Lead to manage and enhance the processes supporting employees from offer acceptance through offboarding. This is a hands-on player-coach role involving ownership of critical workflows, team coaching, and leveraging systems, automation, and AI to improve scalability and effectiveness. You will collaborate with the People team and cross-functional partners like IT, Legal, Finance, and Workplace.

Responsibilities

Own onboarding from signed offer through a smooth new-hire experience.
Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.
Ensure employee data, documentation, and cross-functional handoffs are accurate and timely.
Build clear, consistent processes that work for employees, managers, and internal partners.
Own Rippling as a source of truth for employee data and People Ops workflows.
Maintain HRIS data integrity, permissions, documentation, and operational reporting.
Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts.
Partner with Finance and payroll providers to resolve issues.
Identify opportunities to improve workflows, integrations, and self-service.
Maintain accurate records and audit-ready documentation.
Own day-to-day benefits administration, employee support, and vendor coordination.
Support renewals, open enrollment, plan changes, and ongoing benefits communications.
Coordinate leave-related processes and ensure employees receive timely, accurate guidance.
Partner with Total Rewards and external providers to resolve issues and improve the employee experience.
Manage workers’ compensation coverage, renewals, audits, and claims coordination with brokers, carriers, and internal partners.
Coordinate immigration and work authorization processes with employees, outside counsel, and relevant vendors.
Track cases, deadlines, documentation, and employee communications.
Ensure processes are organized, timely, and handled with appropriate confidentiality.
Escalate legal questions to Legal or outside counsel rather than providing legal advice.
Set the vision and priorities for People Ops, aligned with company needs and the broader People team’s goals.
Build and execute a roadmap of programs and projects, translating priorities into clear owners, milestones, and measures of success.
Adjust sequencing as business needs change.
Coach and develop People Ops teammates through regular feedback, training, quality review, and increasing ownership.
Create playbooks, operating standards, and quality controls that help the team work consistently.
Balance roadmap execution with day-to-day operations, ensuring clear priorities and reliable coverage.
Stay close enough to the work to handle complex issues and model excellent execution.
Identify repetitive or error-prone People workflows and redesign them.
Build and maintain automations using no-code, low-code, workflow, and AI tools.
Improve the connection between Rippling and other systems used by Recruiting, IT, Finance, and the People team.
Measure whether process improvements are reducing manual work and improving accuracy or employee experience.

Requirements

7+ years of experience in People Operations, HR Operations, or a related function.
Meaningful experience owning broad People Ops responsibilities in a scaling organization.
Deep, hands-on experience administering and optimizing Rippling.
Strong experience with benefits administration, renewals, enrollment, vendors, and employee support.
Experience coordinating immigration and work authorization processes with outside counsel or an immigration provider.
Hands-on experience owning end-to-end multi-state payroll, including payroll taxes, registrations, and account management.
Experience with HRIS data integrity, compliance, documentation, and employee lifecycle operations.
Demonstrated examples of building and implementing automation in People workflows.
Experience coaching or developing People Ops teammates.
Strong cross-functional judgment and communication skills.
High discretion, attention to detail, and comfort handling sensitive employee information.
A hands-on operating style: you enjoy improving the system while still doing the work.
Experience supporting compensation or performance-cycle operations.
Compensation benchmarking, job architecture, or compensation administration experience.
Experience setting up and supporting international employees through an employer of record (EOR).
Multi-state compliance experience.
Experience building integrations, reporting workflows, or employee self-service tools.
Experience using APIs or more technical automation tools.

Skills

Rippling administration
Benefits administration
Payroll processing
HRIS management
Immigration coordination
Automation tools
Cross-functional collaboration
Process improvement
Team leadership
Data integrity
Compliance
Documentation
Communication

Location

New York City

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$160K-$200K

Benefits

Competitive base salary range of $160K-$200K
Meaningful stake in the company via equity
401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax commuter benefits for public transportation, rideshare services, and parking
Company wide orientation
Learning & development opportunities
Regular review cycles with 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off
Sick days
11 company holidays
12 weeks fully paid baby bonding time for both birthing and non-birthing parents

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.
ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac.
Valon recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

Equal Opportunity

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.