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About the Role
The Digital Solutions Specialist is a field-based professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. This role partners with various stakeholders to ensure successful customer implementation and repeatable utilization, acting as a trusted product and workflow resource.
Responsibilities
- Conduct practice-readiness assessments and develop customer-specific implementation plans.
- Deliver in-depth, field-based training and onboarding for Ormco's digital orthodontic portfolio.
- Train orthodontists, general practitioners, and practice personnel on relevant products and workflows.
- Guide customers through initial product setup and support initial case submissions.
- Serve as a regional subject-matter resource for digital orthodontic products and workflows.
- Identify workflow gaps, adoption barriers, and training needs.
- Provide timely first-line product and workflow guidance.
- Coordinate escalation of technical, clinical, quality, or customer-service issues.
- Partner with Ormco Field Representatives to align implementation activity with account plans.
- Gather structured customer feedback on product experience and implementation challenges.
- Communicate field insights and product feedback to relevant stakeholders.
- Document implementation plans, customer activities, and outcomes in the designated system.
- Manage travel and assigned resources in accordance with company policies.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
- Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
- Demonstrated ability to learn and communicate technical, product, and workflow information.
- Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
- Proficiency with Microsoft Office applications and CRM or customer-management systems.
- Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
- Experience working in an orthodontic or dental practice.
- Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.
- Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.
- Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.
- Experience delivering in-person product training and coaching in a clinical or practice setting.
- Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.
Skills
- Strong facilitation, presentation, coaching, and adult-learning skills.
- Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
- Ability to translate technical and clinical concepts into clear, practical workflows.
- Strong customer orientation and commitment to delivering a consistent implementation experience.
- Effective project-management and organizational skills.
- Strong problem-solving skills.
- Ability to influence outcomes without direct authority.
- Strong written and verbal communication skills.
- Ability to work independently in a field-based environment.
- Sound judgment in determining when an issue requires escalation.
- Ability to use customer and implementation data to prioritize activity and improve outcomes.
Location
- Field-based
Work Type
- Remote
- Field-based
Experience Level
- Minimum of three years of experience
Education Level
- Bachelor's degree or equivalent combination of education and relevant professional experience
Salary/Compensations
- $73,000 - $95,000
Benefits
- Annual performance bonus
- Medical/dental/vision benefits
- 401K match
About the Company
- Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires.
- For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries.
- We build trusted relationships rooted in respect and understanding.
- We help orthodontists achieve their clinical and practice management objectives.
- We help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Equal Opportunity
- Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.