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About the Role
The Digital Solutions Specialist is a field-based professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. This role partners with various stakeholders to ensure successful customer implementation and repeatable utilization, acting as a trusted product and workflow resource.
Responsibilities
- Conduct practice-readiness assessments and develop customer-specific implementation plans.
- Deliver in-depth, field-based training and onboarding for Ormco's digital orthodontic portfolio.
- Train orthodontists, general practitioners, and practice personnel on relevant products and workflows.
- Guide customers through initial product setup and support initial case submissions.
- Serve as a regional subject-matter resource for digital orthodontic products and workflows.
- Identify workflow gaps, adoption barriers, and training needs.
- Provide first-line product and workflow guidance and coordinate issue escalation.
- Partner with Ormco Field Representatives, Clinical Education, Clinical Success, and Customer Support.
- Gather structured customer feedback and communicate field insights to relevant stakeholders.
- Document implementation plans, customer activities, and outcomes in the designated system.
- Manage travel and assigned resources in accordance with company policies.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
- Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
- Demonstrated ability to learn and communicate technical, product, and workflow information.
- Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
- Proficiency with Microsoft Office applications and CRM or customer-management systems.
- Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
- Experience working in an orthodontic or dental practice (preferred).
- Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies (preferred).
- Previous experience with Ormco products or comparable orthodontic solutions (preferred).
- Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience (preferred).
- Experience delivering in-person product training and coaching in a clinical or practice setting (preferred).
- Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry (preferred).
Skills
- Facilitation
- Presentation
- Coaching
- Adult-learning
- Customer orientation
- Project management
- Organizational skills
- Problem-solving
- Communication (written and verbal)
- Independent work
- Judgment
- Data utilization
Location
- Field-based
Work Type
- Field-based
- Frequent travel
Experience Level
- Minimum of three years of experience
Education Level
- Bachelor's degree or equivalent combination of education and relevant professional experience
Salary/Compensations
- $73,000 - $95,000
Benefits
- Annual performance bonus
- Medical/dental/vision benefits
- 401K match
About the Company
- Ormco is a global leader and innovator of high-quality orthodontic products and solutions.
- For over 60 years, Ormco has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries.
- Ormco builds trusted relationships rooted in respect and understanding.
Equal Opportunity
- Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.