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About the Role
We are seeking an energetic and ambitious Service Advisor with a deep understanding of luxury fashion and lifestyle to join our service team and support the store during the Christmas period. The role focuses on engaging new and existing customers, providing personalized service, and exceeding expectations.
Responsibilities
- Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in its combined efforts to maximise sales and heighten Company profile.
- Display exemplary service techniques driving excellence of service as a basic standard.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share in-depth knowledge of products and the industry with customers.
- Handle all financial transactions professionally, assuming accountability for accuracy.
Requirements
- Experience in a customer-facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function.
- Sociable and charismatic with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
- Must be fully flexible to work weekends and evenings.
- Must be available for over November and December.
- Must have the legal right to work in the UK.
Skills
- Customer service
- Sales
- Communication
- Product knowledge
- Financial transactions
Location
- London
Work Type
- Full-time
- Temporary
- Seasonal
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- 40 Hours per week
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- Generous staff discount
- Opportunities for professional development and career progression
About the Company
- Founded in Newcastle upon Tyne in 2005, END. is inspired by a shared love of fashion, sneakers, and culture.
- END. offers a curated mix of celebrated designers and emerging brands.
- The company nurtures a community united by a love for fashion and culture.
- END. serves over 2 million customers worldwide through online and physical retail.
- Industry-leading stores are located in Newcastle, Glasgow, Manchester, London, and Milan.
- The company offers menswear, womenswear, sneakers, homeware, and lifestyle products.
- END.'s customer-first mindset is driven by its people and culture, with over 600 employees.
- The Soho store is a premier destination for sportswear, Japanese brands, contemporary menswear, and luxury collections, known for its excellent service.
Equal Opportunity
- We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.