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About the Role

We're looking for an Ecommerce Content & Merchandising Manager to ensure every product on Sous Chef is beautifully presented, easy to discover, and performing at its best. You'll combine a love of food and cooking with experience in ecommerce, SEO, and data analysis to own the online product catalogue, from launching new products to improving existing ones.

Responsibilities

Improve the structure and visibility of our website through SEO.
Take ownership of product and collection metadata, internal linking, and the ongoing improvement of our recipe and editorial content.
Identify gaps and opportunities, keeping the site accurate, useful, and easy to navigate.
Own how products are presented and organised across the website, including collection pages, product recommendations, imagery, recipes, and buying guides.
Use customer insight and performance data to improve merchandising and help customers find the right products.
Own the online launch of new products, working with the buying team to ensure everything is ready for customers.
Coordinate compelling imagery, engaging product descriptions, and accurate product information.
Set up products correctly in Shopify.
Analyse product and category performance, including sales, margins, conversion rates, and customer behaviour.
Turn findings into practical improvements to product presentation, merchandising, and the customer journey, and measure their impact.

Requirements

At least two years' experience in ecommerce.
Good understanding of SEO and how an online store works.
Comfortable working with data, investigating performance, and using learnings to recommend improvements.
Understand that great content should help customers make decisions and drive sales.
Ability to manage multiple projects and product launches without losing track of details.
Enjoy creating clear processes, keeping information accurate, and ensuring work is finished to a high standard.
Take ownership of outcomes, not just tasks.
Comfortable finding answers independently, asking good questions, and challenging the way things have always been done.
Notice opportunities to make things better and have the initiative and determination to follow them through.

Skills

Ecommerce
SEO
Data analysis
Product merchandising
Content creation
Customer experience improvement
Sales growth
Shopify (useful, not essential)
Google Analytics (useful, not essential)
Ahrefs (useful, not essential)
Product catalogue management (useful, not essential)
Imagery management (useful, not essential)
Recipe creation (useful, not essential)
Buying guide creation (useful, not essential)

Location

Hornsey, London N8 9DJ
Remote (possible for the right candidate)

Work Type

Hybrid working
Remote

Experience Level

At least two years' experience in ecommerce

Benefits

Hybrid working, with two days a week at our Hornsey office
Private medical insurance through Vitality
Life and critical illness insurance
A company pension scheme
A generous staff discount on our ingredients, cookware and tableware
A discretionary bonus scheme

About the Company

Exceptional dishes start with extraordinary ingredients.
Our small team travels, tastes and tests to uncover the very best from the world’s kitchens—from ingredients and gifts to tableware and cookware.
We’re an independent family company, inspiring home cooks and professional chefs since 2012.
We look for outstanding flavour, thoughtful design and excellent craftsmanship, choosing products that give food lovers a reason to try something new.
Our ambitions are big, and every person in our team can make a visible difference to the business.