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About the Role
As an IT Intern at Kepler Communications, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations. This 4-month internship is designed for students eager to learn, develop technical skills, and explore different areas of information technology, working closely with experienced IT team members.
Responsibilities
- Support employee onboarding and offboarding by setting up laptops, workstations, peripherals, accounts, and basic system access.
- Provide first-level technical support for common hardware, software, networking, internet, and workstation issues.
- Assist with installing, configuring, and updating software applications.
- Triage, resolve, and document support requests through the IT ticketing system, Jira.
- Help maintain accurate IT documentation, guides, and process instructions.
- Support inventory management of IT equipment, software, and licenses.
- Assist with routine system maintenance tasks such as backups and updates.
- Learn and follow IT security best practices and company policies.
- Participate in team projects and assist with other IT-related tasks as assigned.
Requirements
- Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field.
- Experience setting up laptops, workstations, peripherals, and user accounts.
- Experience providing basic technical troubleshooting and support.
- Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365.
- Experience using a ticketing system to document and track support requests.
- Strong willingness to learn and develop technical and professional skills.
- Good organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Ability to manage multiple tasks with guidance and support.
- Comfortable handling confidential information with professionalism.
- Ability to work in an office environment.
- Available for a full-time 4-month internship beginning January 2027.
- Able to work on-site at Kepler’s Toronto office five days per week.
- Must be eligible to obtain and maintain Government of Canada Reliability Status.
Skills
- Information Technology
- Computer Science
- Laptop setup
- Workstation setup
- Peripheral setup
- User account setup
- Technical troubleshooting
- Technical support
- Networking
- VPNs
- Windows operating systems
- Microsoft 365
- Jira
- IT documentation
- Inventory management
- System maintenance
- IT security best practices
- Linux
- PowerShell
- Bash
- Computer building
- Computer troubleshooting
Location
- Toronto
Work Type
- On-site
- Full-time
- Internship
Experience Level
- Intern
Education Level
- Post-secondary program in Information Technology, Computer Science, or a related field
Salary/Compensations
- $21.00 to $26.00 CAD per hour
Benefits
- Dedicated mentorship
- Fun and collaborative work environment
- Team-building events
- Fully stocked Toronto office kitchen with snacks, drinks, games, and top-notch kitchen appliances
- Frequent in-office and company-wide events
- Opportunity to make a direct impact on Kepler's growth and success
- Certified Great Place to Work® seven years in a row
- Government of Canada Reliability Status screening sponsorship
About the Company
- Kepler Communications is leading the future of on-demand space connectivity, providing real-time on-orbit connectivity for critical missions.
- Kepler operates the first commercial optical data relay constellation with 33 satellites launched to date.
- The company enables real-time, continuous space communications while supporting advanced on-orbit compute and hosted payload capabilities.
- Kepler fosters a team of bold thinkers, skilled builders, and passionate problem-solvers who push the boundaries of space technology.
- The company is committed to creating an environment for growth, leadership, and global impact.
Equal Opportunity
- Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace.
- Applications are welcomed from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities.
- Accommodation is available during the recruitment process upon request.