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About the Role
Reliance is seeking a Water Heater Installer to join their growing team. This role offers limitless opportunities for growth and rewards team members for their success. You will be an important part of a team that cares about Reliance and its customers, representing the company professionally and providing excellent customer service.
Responsibilities
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Represent Reliance in a professional, courteous, and customer service-oriented manner on each and every call.
- Explain, educate, and promote the value of Reliance’s products, services, and programs on every call.
- Professionally install a water heater and tankless equipment and accessory items in accordance with manufacturer specifications, local codes, and company standards.
- Replace or repair leaking water heaters and maintenance of HVAC equipment.
- Ensure personal and customer safety.
- Provide superior customer service (i.e. execution of “The Right Call” process).
- Create positive customer relations through effective communication and problem-solving.
- Educate customers, providing options and making recommendations.
- Actively participate in the training and mentoring of new installers.
- Other duties, as assigned by management.
- Contribute to business growth by lead generation.
Requirements
- Must meet Company requirements with respect to general qualifications.
- Completed a minimum of Grade 12 or equivalent.
- Must have Gas Technician ‘2’ (G2) license.
- Must have at least a Class G Driver’s License.
- Diagnostic and HVAC maintenance skills for residential equipment.
- Must be physically capable of performing all work required of this position.
- In addition, the ability to lift and maneuver water heaters with the assistance of material handling equipment.
- Must be able to demonstrate the ability to understand/learn new technologies (i.e. Electronics/electricity).
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem -solving skills.
- Must have outstanding customer service and organizational skills.
- Very punctual and dependable.
- Maintain company vehicle to neat clean and safe standards (where applicable).
- Ability to take direction and work with a minimal amount of supervision.
- Be willing and able to work rotating shifts and standby duties as required, including weekends.
Skills
- Diagnostic and HVAC maintenance skills for residential equipment.
- Ability to understand/learn new technologies (i.e. Electronics/electricity).
- Clear and effective communication (written and verbal).
- Strong interpersonal skills.
- Problem-solving skills.
- Outstanding customer service skills.
- Organizational skills.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Grade 12 or equivalent
- Gas Technician ‘2’ (G2) license
Salary/Compensations
- Competitive wages with the opportunity to earn additional commissions and bonuses
Benefits
- Tools for the job and fully stocked trucks
- Ongoing skills training and professional development programs
- Fully paid tuition and apprentice leave top-up for eligible Team Members
- Consistent work with a predictable and stable work schedule
- Perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
About the Company
- Reliance Home Comfort® (Reliance) is a leader in home services and energy efficient solutions for over 60 years.
- Reliance is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
- With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
- Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
- Reliance has been certified as a Great Place to Work in 2024.
- Reliance has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.
- Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
Equal Opportunity
- Reliance Home Comfort is an equal opportunity employer.
- We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.