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About the Role
The Contingent Labour Office (CLO) partners with the business to expedite and improve the engagement of external resources, balancing commercial needs with risk mitigation. This role supports operational excellence by improving internal workflows, technology, and documentation.
Responsibilities
- Execute processes for engaging external resources, including setup, contract management, renewals, and departures.
- Advise and guide Hiring Managers on engaging external resources to meet client and project needs.
- Optimize CLO user experience, processes, and resource utilization through available technology.
- Optimize processes and ensure documentation is updated for relevant stakeholders.
- Promote the CLO's internal brand through a customer-centric delivery approach.
- Facilitate intake conversations with Hiring Managers.
- Provide walkthroughs and training on submitting requests within the vendor management system.
- Gather, interpret, and assess information for the setup and case management of external resources.
- Conduct due diligence on external resources, including background checks and independence verification.
- Educate and advise stakeholders on courses of action.
- Maintain continuous contact with stakeholders regarding case progress.
- Document and maintain information in shared record-keeping tools for reference, reporting, and compliance audits.
- Identify complex cases and manage them appropriately.
- Collaborate with team members to meet business needs.
- Respond to inquiries via the CLO functional mailbox, providing education, instructions, or triaging as needed.
- Lead or contribute to internal process improvements, including identifying issues and managing change.
- Maintain Standard Operating Procedures (SOPs), forms, templates, and ServiceNow knowledge articles.
- Ensure policies and processes are documented and accessible, and train relevant communities on new processes.
- Stay informed about contingent workforce matters, legislation, policies, and practices.
Requirements
- 3-5 years of experience in a case management role.
- Experience with agencies/staffing firms, contract labor, or contingent workforce is an asset.
- Superior written and verbal communication skills in English.
- Demonstrated ability to work with multiple stakeholders, including senior firm members, contractors, and subject-matter experts.
- Attention to detail and accuracy.
- Proven ability to work in a fast-paced, demanding team environment and manage high volumes of work.
- Organized and able to manage competing priorities.
- Consistently deliver timely, high-quality service and documentation.
- Keen eye for continuous improvement and efficiency.
- Aptitude for conducting impact analysis assessments.
- Demonstrated success in operational, process-driven initiatives.
- Proficient and comfortable working with multiple technologies.
- Experience working within a vendor management system (e.g., Flextrack, Beeline) is an asset.
- Advanced knowledge of MS Office, especially MS Excel.
- Experience with ServiceNow is an asset.
- Written and oral fluency in English is required.
- Ability to support and collaborate with English-speaking colleagues or stakeholders.
Skills
- Case Management
- Vendor Management Systems
- MS Office
- MS Excel
- ServiceNow
- Communication (English)
- Stakeholder Management
- Process Improvement
- Impact Analysis
- Due Diligence
- Documentation
- Customer Service
Location
- Anywhere in Canada
Work Type
- Virtual work opportunity
- 1-2 days in office per month may be required
Experience Level
- 3-5 years experience
Education Level
- College or University degree in a relevant field
Salary/Compensations
- $55,000 to $82,000
Benefits
- Comprehensive and competitive Total Rewards program
- May be eligible for bonus awards
About the Company
- KPMG in Canada's people bring unique perspectives to Canada’s most important challenges.
- KPMG offers opportunities to build momentum, develop future skills, and take ownership of careers.
- KPMG is a proud equal opportunities employer committed to creating a respectful, inclusive, and barrier-free workplace.
- A diverse workforce is key to KPMG's success.
- KPMG believes in bringing your whole self to work.
- KPMG embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline recruitment processes.
- KPMG believes technology should empower human judgment, not replace it.
- KPMG is a technology-first, people-driven firm.
Equal Opportunity
- KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.
- We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
- Adjustments and accommodations throughout the recruitment process are available.
- KPMG is committed to fostering an inclusive recruitment process where all candidates can be themselves and excel.
- Adjustments (informal requests) and accommodations (formal requests) are tailored to individual needs and role requirements.
- You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process.
- If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.