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About the Role
Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Requirements
- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Work Type
- Full-time
Salary/Compensations
- $18 - $20 per hour
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
About the Company
- Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets.
- Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area.
- We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.