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About the Role
The Assistant Store Manager is the first-line representative to customers in the Store Manager’s absence. This position is responsible for maintaining the daily operations of a site, assisting with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Responsibilities
- Assist guests during challenging times by creating and providing exceptional guest experiences.
- Manage all aspects of the rental process, including converting sales, taking payments, selling merchandise, offering insurance, assisting with truck rentals, and collecting past-due accounts.
- Manage operational activities such as inspecting stores daily, maintaining facility cleanliness, performing minor maintenance and custodial duties, cleaning vacated units, and contacting vendors for repairs.
- Handle cash accurately, balance receipts, post payments, and process bank deposits timely.
- Go to the post office.
- Actively listen to customers to understand their unique situation and recommend solutions.
- Become a subject matter expert on self-storage and explain it to customers.
- Guide customers on their journey.
- Inspect the stores daily including lock checks.
- Maintain an impeccable facility.
- Perform minor maintenance and custodial duties.
- Clean vacated units on a timely basis.
- Contact vendors when applicable for routine maintenance repairs.
- Accurately handle cash, balance receipts, post payments and process bank deposits timely.
Requirements
- 1+ years in Customer Service/Sales experience preferred.
- Experience in Cash Handling required.
- Must be available on weekends.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 lbs. frequently.
- Ability to push up to 50 lbs. frequently.
- Ability to lift above head frequently.
- Ability to work weekends as needed or required.
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
- Ability to communicate in written and verbal format frequently.
- Regular and consistent attendance at the assigned location is required.
Skills
- Customer Service
- Sales
- Cash Handling
- Teamwork
- Communication
Work Type
- Full-time
- Part-time
Experience Level
- 1+ years
Salary/Compensations
- $20.00 per hour + Competitive Bonus Potential
Benefits
- Medical
- Dental
- Vision
- 401(k) with Matching Contributions
- Paid Time Off (PTO)
- Holiday Perks
- Performance-based Bonus
- Team-building Events & Activities
- Employee Assistance Program
- Pet Insurance
About the Company
- StorQuest Self Storage is a William Warren Group (WWG) company, along with William Warren Properties (WWP).
- WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
- WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.