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About the Role
The Service Manager is responsible for running an efficient and profitable service department by operating at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, achieving sales and profit objectives, and maintaining service records. This role is within a busy shop with a fantastic reputation.
Responsibilities
- Forecast goals and objectives for the department to develop and maintain a 65% adjusted selling gross.
- Strive for harmony and teamwork with all other departments.
- Prepare and administer an annual operating budget for the service department.
- Attend managers’ meetings as requested.
- Comply with federal, state, and local regulations affecting service operations.
- Ensure all necessary elements for a successful team system are promoted by all service personnel.
- Keep CSI in the top 10% of the group average and inform all service personnel of standing and ways to improve.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Direct and schedule the activities of all department employees.
- Provide technical assistance to employees as needed.
- Conduct weekly meetings with department employees to discuss activities and problems of mutual interest.
- Monitor technician’s payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as a liaison with factory representatives.
- Handle all customer complaints.
- Quality-check completed jobs.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that work areas and customer waiting area are kept clean.
- Account for all documents; ensure that none are missing.
- Control the performance of the department using Daily Operating Control, Efficiency and Productivity Control, Comeback Reports, Warranty Reports, Telephone Surveys and Monthly Forecasts.
- Maintain reporting systems required by general management and the factory.
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per service advisor, etc.
- Maintain CSI in top 10% of group.
- Support and endorse dealership policies and procedures as set forth by dealership management.
Requirements
- High School Diploma or General Educational Diploma (GED).
- One year’s dealership experience required.
- Valid New York State Driver License.
Skills
- Role model and strong leader.
- Strong team management and interpersonal skills.
- Strong interpersonal and communications skills.
- Ability to understand and handle sensitive and confidential information.
- Ability to prioritize and organize work in a multitasked environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Strong organizational skills including the ability to manage multiple tasks and details simultaneously.
- Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
- Ability to work productively in a fast paced, stressful environment.
- Financial and accounting knowledge.
Location
- Dealership facility
Work Type
- Full-time
- Occasional weekend and evening hours
Experience Level
- One year's dealership experience
Education Level
- High School Diploma or GED
About the Company
- Busy Shop with a Fantastic Reputation
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.