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About the Role
As the Heart of the Hotel, you will provide guidance, coaching, development, and support across all disciplines to keep our teams afloat and ensure Platinum Service for our guests and associates.
Responsibilities
- Provide strong leadership to hotel associates through training and implementing continuous improvement for our Most Satisfied Owners.
- Act as the on-property leader demonstrating support by communicating Pathfinder's core values and culture.
- Promote various initiatives, programs, and motivate hotel contribution for meeting overall goals.
- Stay up-to-date with local community involvement and maintain keen relationships with local officials, businesses, and customers.
- Participate in the hiring of additional hotel associates and oversee departmental performance evaluations.
Requirements
- Excellent leadership skills and a proven ability to solve problems across multiple departments.
- A high level of emotional intelligence in how you lead, coach, and respond to guests and team members.
- A genuine passion for delivering memorable experiences to external and internal guests.
- Takes initiative without waiting to be told and measures success by outcomes.
- A strong desire to learn and grow as a hospitality professional.
Skills
- Leadership
- Problem-solving
- Emotional intelligence
- Guest service
- Proactive
- Results-oriented
- Growth mindset
- Spanish (preferred)
- English (preferred)
Location
- On-site
Work Type
- Full-time
- Part-time
Experience Level
- General Manager
Benefits
- PTO, Vacation, and Birthday Pay
- Health Insurance
- IRA Match Program
- Flexible Scheduling
- Discounted hotel stays for brands within our portfolio
About the Company
- Hospitality is in our DNA. We live, breathe, and even dream Platinum Service.
- Our promise is to do unto others better than they could have ever imagined.