Seasonal Customer Service Representative - New London/Groton/Mystic/Old Saybrook/Norwich, CT
Enterprise Mobility · CT, US
19 days agoImpress employers and recruiters.
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About the Role
The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive customer experience. This role also facilitates the rental process by verifying and documenting necessary driver information for efficient and timely rentals and returns. The seasonal employment window is from mid-May 2027 to October 31, 2027, not exceeding 180 days.
Responsibilities
- Meet and greet customers professionally, friendly, and promptly.
- Provide superior, efficient customer service by understanding and communicating rental terms, conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
- Answer incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, and vendors.
- Make outgoing calls for callback management and miscellaneous calls as assigned.
- Assist in assessing the condition of rental vehicles upon return.
- Notify Management of any known customer problems.
- Notify Management of any known vehicle problems and required vehicle maintenance.
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Requirements
- Must be at least 18 years old.
- Must currently possess a valid US driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
- No drug or alcohol-related convictions (DWI/DUI) in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Skills
- Customer service
- PC and Microsoft Office products
Location
- Greater New London, CT area
Work Type
- Full-time
- Seasonal
Experience Level
- 6 months of prior customer service experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $19.00/hour
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
- Paid Time Off - earn 1 hour of PTO for every 30 hours worked, available after 120 cumulative days with the company.
About the Company
- Learn more about our business at careers.enterprise.com
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans