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About the Role

The Manager, Strategic Sourcing Tools and Operations is a key leader accountable for the strategy, development, implementation, and ongoing performance of software tools, dashboards, and enabling processes for the Strategic Sourcing organization and its stakeholders. This role involves leading a team, establishing a product and technology roadmap, and ensuring investments drive measurable financial and operational outcomes.

Responsibilities

Lead, coach, and develop the Strategic Sourcing Tools and Operations team, establishing clear objectives, accountability, development plans, and performance expectations.
Establish the strategy and multi-year roadmap for Sourcing tools, analytics, automation, and enabling processes based on organizational priorities, stakeholder needs, and measurable business value.
Own portfolio prioritization and resource allocation across new capabilities, enhancements, maintenance, and process improvement initiatives; make tradeoffs across scope, timing, risk, and value.
Provide direction and oversight for front-end and back-end development of select tools, including solutions built on no-code and low-code platforms (i.e., Airtable), while ensuring appropriate technical partnership and governance.
Lead stakeholder engagement with Sourcing leadership and key partners to define business outcomes, establish requirements, resolve competing priorities, and secure alignment on major decisions.
Oversee product and project roadmaps, development timelines, program risks, issues, scope changes, dependencies, budgets where applicable, and delivery commitments across the portfolio.
Direct complex, cross-functional programs across AI/ML development, data ingestion, contract analytics, workflow automation, and integration with operational systems.
Serve as the primary liaison with BP Performance Management, Legal, Procurement, Technology, Data Teams, and other senior stakeholders for the Sourcing tools and operations portfolio.
Partner with Data Engineering, AI/ML, Technology, and governance teams to establish scalable approaches to data sourcing, data quality, architecture, system integration, security, and controls.
Establish quality and testing standards across the portfolio, including data validation, AI model output review, SLA extraction accuracy, user acceptance testing, and post-implementation performance measurement.
Lead change management, stakeholder communications, adoption, training, and process redesign to ensure new capabilities are embedded into Sourcing ways of working and achieve intended outcomes.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Other duties as assigned.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
Five (5) years of experience in Program Management, Technical Product Management, Product Management, Business Transformation, or a related field, including experience leading complex cross-functional initiatives.
Proficiency with Microsoft Office Suite and tools such as Excel, SharePoint, PowerPoint, and Visio.
Demonstrated experience translating business strategy and stakeholder needs into product roadmaps, technical/data requirements, and executable programs.
Working knowledge of AI/ML concepts, natural language extraction, automated document processing, data products, or related technologies.
Strong Business Partner management, influencing, negotiation, and conflict resolution skills, including experience working with senior leaders.
Demonstrated people leadership, coaching, performance management, and talent development skills.
Excellent problem solving, prioritization, decision making, and structured thinking skills.
Ability to communicate complex topics clearly to technical and non-technical audiences and exercise sound judgment in executive communications and escalation.
Available for occasional overnight travel (15%).
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Skills

Product Management
Program Management
Business Transformation
Microsoft Office Suite
Excel
SharePoint
PowerPoint
Visio
AI/ML concepts
Natural language extraction
Automated document processing
Data products
Business Partner management
Influencing
Negotiation
Conflict resolution
People leadership
Coaching
Performance management
Talent development
Problem solving
Prioritization
Decision making
Structured thinking
Communication
No-code/low-code platforms
Business systems integrations
Relational databases
Data governance
Modern analytics environments
Strategic Sourcing
Procurement
Contract Management
Airline industry

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Manager
5 years of experience in Program Management, Technical Product Management, Product Management, Business Transformation, or a related field
4 years of previous relevant work experience (with High School Diploma/GED)

Education Level

Bachelor’s Degree in a relevant field
High School Diploma/GED

Salary/Compensations

$114,000.00 - $170,000.00 per year

Benefits

Access to healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue is an airline that values Safety, Caring, Integrity, Passion, and Fun.

Equal Opportunity

JetBlue promotes the #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives.