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About the Role
Bacon Home Remodeling is seeking an experienced Confirmation Call Center Manager to lead call center operations in our Buffalo, NY office. The ideal candidate will have strong leadership abilities, excellent communication and organizational skills, customer service experience, and the ability to manage a fast-paced team environment.
Responsibilities
- Schedule, verify, and confirm customer appointments
- Hire, train, coach, and manage Call Center Representatives
- Monitor team performance and provide ongoing development
- Answer inbound calls and make outbound confirmation calls
- Deliver exceptional customer service and resolve customer concerns
- Coordinate and manage sales representatives' schedules
- Track and achieve weekly and monthly performance goals
- Maintain accurate records and reporting within company systems
- Ensure high appointment confirmation rates and overall call center efficiency
Requirements
- 1-3 years of management, call center, or customer service leadership experience
- Strong communication and interpersonal skills
- Excellent computer and organizational skills
- Ability to multitask and work in a fast-paced environment
- Professional problem-solving and conflict-resolution abilities
- Availability to work evenings and weekends as needed
- Experience managing KPIs, quotas, and team performance preferred
Skills
- Leadership
- Communication
- Organization
- Customer Service
- Team Management
- Problem-Solving
- Conflict Resolution
- KPI Management
Location
- Buffalo, NY
Work Type
- Full-time
Experience Level
- 1-3 years management experience
Salary/Compensations
- $50,000 - $60,000
Benefits
- Medical Benefits
- Paid Vacation
- Paid Sick Time
- Professional Development Opportunities
- Career advancement
- Supportive team environment
- Paid training
- Performance-based bonus opportunities
About the Company
- Bacon Home Remodeling offers stylish, cost-effective, and low-maintenance bath improvement solutions for homeowners, commercial customers, and individuals with accessibility needs.
- Established to meet the needs of consumers dissatisfied with available market quality and workmanship.
- Built an outstanding reputation for quality, customer satisfaction, and exceptional service.
- One of the fastest-growing remodeling companies in the region.