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About the Role

The Associate, Development Operations is responsible for donation and acknowledgment processing, data entry, and administrative and database management tasks. This role plays a critical part in maintaining data hygiene and integrity, processing donations, generating donor lists, and providing support for the Development department's operational needs.

Responsibilities

Processing donations and acknowledgments.
Entering and coding donations into the database.
Preparing batch reports and documentation for the Finance Department.
Reconciling donor responses to received donations.
Importing, reporting on, and adjusting donations from the EveryAction online giving platform.
Generating donor lists for acknowledgment mailings.
Transferring essential donor information into donor records.
Merging duplicate records and adding new constituent records.
Monitoring the Development department’s voicemail line and shared inbox.
Responding to, routing, or escalating calls and emails.
Reporting on noticed trends in inquiries.
Managing ongoing assignments in the Notion project-management platform.
Supporting weekly "Office Hours" for Development staff.
Processing office supply orders and expense requests.

Requirements

Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
Demonstrated commitment to learning about and enhancing practices related to racial equity.
Strong relationship building and communication skills.
Ability to work and build trust across cultural differences.
Ability to reflect on one’s personal identity with humility.
Excellent customer service and communication skills.
Excellent interpersonal and verbal skills.
Superior oral and written communication skills.
Ability to develop and maintain effective, professional relationships with internal and external stakeholders.
Ability to work effectively as part of a team.
Ability to remain focused and calm in stressful situations.
Proficient in Microsoft Office Suite or similar software.
Familiarity with donor databases, such as Raiser’s Edge.
Familiarity with online fundraising platforms, such as EveryAction.
Familiarity with credit card processing gateways, such as USPay.
Familiarity with the principles of data entry, data health, and data management.
Familiarity with principles of financial reporting and reconciliation for a high-volume development department.
Keen attention to detail.
Excellent organizational skills.
Outstanding time management skills, including the ability to work under deadline.
Ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities.
Ability to exercise discretion in the handling of confidential information.
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis.

Skills

Customer service
Communication
Interpersonal skills
Verbal skills
Oral communication
Written communication
Relationship building
Teamwork
Microsoft Office Suite
Raiser’s Edge
EveryAction
USPay
Data entry
Data management
Financial reporting
Financial reconciliation
Attention to detail
Organizational skills
Time management
Discretion

Location

New York

Work Type

Full-time
Onsite

Experience Level

No minimum experience required
Preferred: 1-2 years of experience providing comprehensive operations administrative support to a high-volume nonprofit Development Department

Education Level

High school diploma/GED

Salary/Compensations

$62,000 - $70,000 a year

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide-range of family planning services at its brick-and-mortar health centers and mobile care units.
PPGNY cares for everyone regardless of their immigration status, zip code or ability to pay.
PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information.
PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
PPGNY provides the absolute best care to its patients and communities through innovative health care delivery and education programming.
PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion.
PPGNY believes it is most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose.

Equal Opportunity

PPGNY is committed to diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply.