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About the Role
Okta secures AI by building trusted, neutral infrastructure. This role involves leading complex advisory cases, providing advanced coaching, and strengthening manager effectiveness through an AI-first support model.
Responsibilities
- Provide advanced coaching to managers and senior leaders on leadership effectiveness, employee development, team dynamics, organizational change, and complex performance challenges.
- Lead the assessment and resolution of highly ambiguous or sensitive cases by diagnosing root causes, evaluating competing perspectives, and advising on decisions that balance business priorities, employee experience, and organizational risk.
- Guide leaders through entrenched resistance, difficult conversations, and high-impact decisions while reinforcing accountability for outcomes and sustainable solutions.
- Exercise advanced judgment within established decision rights, identifying risks and ensuring sensitive, high-impact, or jurisdictionally complex matters follow appropriate escalation pathways to Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
- Strengthen team capability through peer coaching, complex case reviews, and reusable frameworks that improve diagnostic skills, case strategy, and escalation judgment.
- Analyze recurring case patterns and AI-supported interactions to identify systemic issues, gaps in guidance, and opportunities to improve AI resources, workflows, knowledge content, and decision guardrails in partnership with Enablement and technology teams.
Requirements
- 8+ years of relevant professional experience with a Bachelor’s degree, or 6+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management consulting, leadership coaching, organizational development, or a related advisory discipline.
- Demonstrated ability to independently lead and resolve highly complex, ambiguous advisory cases requiring advanced judgment, structured problem-solving, and cross-functional coordination.
- Proven experience advising senior leaders on sensitive leadership, performance, team effectiveness, and organizational challenges.
- Exceptional coaching, communication, influencing, and conflict resolution skills, including the ability to challenge assumptions, navigate competing perspectives, and guide leaders through difficult decisions.
- Deep understanding of leadership effectiveness, organizational dynamics, performance management, conflict resolution, risk assessment, and appropriate escalation practices.
- Demonstrated ability to develop colleagues through peer coaching, case consultation, knowledge sharing, or reusable advisory frameworks.
- Experience evaluating or improving AI-enabled workflows, automated guidance, knowledge resources, or digital service capabilities to enhance the quality and effectiveness of manager support.
Experience Level
- 8+ years of relevant professional experience
Education Level
- Bachelor’s degree
- Master’s degree
Salary/Compensations
- $148,000—$203,500 USD
- $132,000—$181,500 USD
Benefits
- equity (where applicable)
- bonus
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
About the Company
- Okta secures Every Identity, from AI to Human.
- Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
- The Manager Success team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory.
- The team partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and continuously improve the support experience.
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.