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About the Role
The NYC Ferry Watchfloor Operator supports daily monitoring of the NYC Ferry System's operations, serving as the internal communications hub during emergencies and ensuring timely information flow to NYCEDC and City leadership.
Responsibilities
- Closely monitor NYC Ferry operations throughout the service day.
- Periodically check ferry landings and vessels in the field to ensure compliance with safety, security, and customer service standards.
- Communicate with ferry operator’s dispatch unit and relay issues to NYCEDC team as needed.
- Monitor vessel traffic in the harbor and track on-time performance.
- Record key metrics and incident reports.
- Respond to emergency situations, following protocol.
- Maintain operations records.
- Other duties as assigned.
Requirements
- Ability to take ownership of assigned responsibilities while maintaining accuracy and attention to detail.
- Clear and effective written and verbal communication skills combined with critical thinking skills to convey timely operational information to peers and managers.
- Ability to communicate effectively and professionally with senior management during real-time emergencies and time-sensitive situations.
- Dependable and available for in field and on-site work between 5:30 am and 11:00 pm, seven days a week.
- New York City residence is required within 180 days of hire.
Skills
- Dispatching
- Logistics
- Emergency services
- Written communication
- Verbal communication
- Critical thinking
Location
- New York City
Work Type
- Part-time
- On-site
- Field work
Experience Level
- 2 years of experience in dispatching, logistics, emergency services, or related fields preferred
Education Level
- Associate or bachelor’s degree preferred
Salary/Compensations
- $28.84-$29.80/hour
Benefits
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits
About the Company
- New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers.
- They strengthen confidence in NYC as a great place to do business, grow innovative sectors with a focus on equity, build neighborhoods as places to live, learn, work, and play, and deliver sustainable infrastructure for communities and the city’s future economy.
Equal Opportunity
- The New York City Economic Development Corporation is an Equal Opportunity Employer.
- Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce.
- Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.
- At NYCEDC, all applications are reviewed by our Talent Acquisition team and hiring managers. We do not use artificial intelligence (AI) tools to screen, evaluate, or make decisions regarding candidate resumes or applications. Each candidate is considered through a thoughtful, human-led review process to ensure equity, consistency, and alignment with the needs of the role.